Recently, I shared a review expressing some concerns we had with the service department and a diagnostic issue. I’m updating that review because the service manager, Ray, reached out immediately and went above and beyond to make things right. He not only offered a sincere apology, but also took swift action by refunding the diagnostic fee and assuring us that he would personally be available to address any future concerns with our vehicle. This is truly the epitome of exceptional customer service. I genuinely appreciate the time, effort, and professionalism Ray demonstrated throughout this process. We had fully intended not to return to Annapolis Nissan, but thanks to his outstanding commitment to customer care, our perspective has completely changed. Thank you, Ray, for restoring our confidence and setting the bar high.
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by Nicole Howze