Jennifer Kellermann

I want to highlight Advisor Jennifer K in service.. She’s wonderful, always warm and inviting. I was very upset about a very bad experience I had with Mr. Tire . I was frustrated and very overwhelmed. I explained to Jen what happened. And needed Nissan to look over my car . She took care of my appointment and transportation to and from work . Showed empathy and compassion in the moment . I went in to Nissan upset , overwhelmed and a little stressed . Jen’s bubbly personality and great customer made everything better . Nissan looked over my car brakes and suspension . I got my brakes done the same week . The techs did a great job . I’ve been going to Mr Tire for the last past few years . And that was a major mistake. Too much to type . But visiting Nissan again this week reminded me of what GREAT customer service looked like . Even down to the Shuttle drivers . And what accurate car repair felt like . My Nissan has been great to me . And if I want it to continue being great . I know Nissan service is the best choice . Customer service like Jen’s is what I needed in that moment. Grateful!

Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!

Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!

I brought my car in for an oil change and tire rotation in January 2026, and I was greeted by Jennifer Kellermann, who was courteous and professional. Jen explained the next car service that is needed in about 5 months. Thank you, Jen for an outstanding job!

Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!

Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!

This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.

This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.

Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.

Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.

I was faced with an inconsistent heat problem in my Nissan Altima. I called Annapolis Nissan and spoke to Jennifer Kellermann in Customer Service. Jennifer really helped me from the beginning to the end in getting this heating issue fixed. She constantly kept me updated on the heat inspection process until the problem was resolved. Jennifer is polite and respectful, and this really means a lot when you are dealing with customers. Jennifer deserves an outstanding rating, and I recommend that she gets a top reward. Thank you, Jennifer, and I hope to see you next time when I'll need to get an oil change and tire rotation! Smile!!

Been going here for almost 7 years and the service has been fantastic every time. The customer service is great, maintenance is done well every time on my car. I have worked with both Jennifer and Kenneth and both very helpful and keeping me in formed. They provide video of the inspection and what they find, love seeing that. Will continue coming to Annapolis Nissan.

Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.

Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.

Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.

Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.

Got me in with no appointment on the weekend, and patched my tire quickly. Thank you Jennifer and my service tech Dwayne for my great service.

Got me in with no appointment on the weekend, and patched my tire quickly. Thank you Jennifer and my service tech Dwayne for my great service.

I would like to thank Jennifer Kellermann from Annapolis Nissan for her great customer service. Every time I come in for my service she always has a wonderful smile and very friendly. She always lets me know what I need for my vehicle and keeps me updated. Thank you Jennifer.

Service was great! thank you to Jennifer Kellermann for the unforgettable service! Ill see ya soon!

Jennifer in service is the reason I keep coming back here. Her treatment of customers and personal care is top tier.

Jennifer is awesome! !! She’s very professional and caring. You need more of Jennifer!!! Great job Jennifer

Jennifer is awesome!!! She’s very professional and caring. You need more of Jennifer!!! Great job Jennifer

Along with the service that was provided, I was so pleased and impressed with Jennifer and her willingness to spend time explaining things in understandable detail. Her positive personality is a definite plus. I also had the pleasure of being shuttled by Ellis who was a joy to talk with.

My service agent, Jennifer was great to work with. Explained the issues with my car in detail and confirmed what needed to be done immediately and what could wait. I decided to get all issues addressed. While I waited (estimated time was 3.5 hours) Jennifer was kind enough to schedule transportation so I could get some food. In addition she was able to find a coupon for me to save a few dollars. Her service with a smile was most appreciated!

Katie is awesome along with Jennifer love this service department. I wish they would have more incentives for repeat customers than just the mailers for oil changes.