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I started this process with Greg , the owner around August 10th. By that Saturday, I was in a brand new car. Greg actually held a car for me which went well above and beyond. When I first arrived at Annapolis Nissan, within seconds Marisa greeted me with a huge smile and as soon as I walked in, the whole staff greeted me the same way. I then saw Luciano, who in my opinion was so knowledgeable about the Nissan Rogue and the in's and outs of it, he might as well built it! He gave me an unbelievable inservice on the car. So I would not be waiting around, Kathy in Finance, took time on her Saturday and did an amazing job explaining in detail all paperwork I was signing. I cannot say one bad thing about each and every employee at Annapolis Nissan!

Katie Carter was super helpful & wrote up different quotes for tires!

I went to Annapolis Nissan to get an oil change. Katie was helping me that day. She explained the procedure very well and went over some add on’s, so that I could choose exactly what I wanted done with my vehicle. She went over the estimated time and recommended me to schedule an appointment in the future for faster service. When I picked up my vehicle she explained what they had recommended me to get done and fees. Katie was awesome! I will definitely be back in the future.

Nissan of Annapolis has been amazing to work with on the purchase of our new Nissan Ariya. Ms. Kathy, Jose, and Rodney all worked with us to ensure a smooth process. Even when hiccups occured they kept us informed and worked it out. Our last Nissan experience had us about to give up on Nissan but they have allowed for a second chance. Highly recommend!

Fantastic

They got me in quickly and diagnosed the issues as requested. I'm filing a claim so I haven't scheduled the actual work yet. Katie was great with scheduling and keeping me up to date on the diagnosis. She even provided feedback and suggestions. I would definitely use the services of this location again. Kudos to Katie for being so efficient and informative!

I was scheduled for an oil change and was in and out on a Saturday afternoon within a timely manner.

Claire was amazing. Friendly and knowledgeable. She went above and beyond to assist us in the car buying process. The whole dealership is top notch.

Marissa (sales representative) did an amazing job and we bought a new Titan! The rest of the sales team and finance manager were excellent too. 5 stars! 10 out of 10. Cheers to Nissan of Annapolis for holding the line of class act professionalism. I will be going back to buy my next new vehicle for my wife.

Marissa is the best and David. She made me at ease and really found the perfect car for me. I liked my experience so much my son just bought a car from them today. They are all so nice there.

This place is the best dealership I have ever delt with. They had me in and out so quickly, everyone treated me with respect and they made me feel at home. I will say Marissa, David, and Ramesh are absolute pro's! Next time you are thinking of buying a car make sure you go see them!

Service was rapid and friendly.

I was in and out for service within an hour and I was grateful because I was leaving out of the country. The staff are professional and cordial every time my car gets serviced.

David and Luciano were great. Best experience ever!!!

Despite some major challenges in the buying process (outside of theirs or my control), Rodney and Jose were a polite, accommodating, and professional throughout the whole process, and I would definitely recommend Annapolis Nissan if you’re looking to purchase a pre-owned vehicle!

The entire experience, from the initial sales to finance was excellent.

Luciano Luongo did an excellent job of selling me my Nissan Kicks. He explained everything and was very professional and wonderful. He also did a magnificent job of explaining all of the car's features, and answered all of our questions. He deserves a raise. He is totally awesome.

Marissa was incredibly helpful and knowledgeable. She made the car-buying experience quick and easy. Actually, everyone involved was friendly and super helpful.

outstanding sales and service. I Am 68 years old and have delt with alot of car dealers in my time and these guys are A++++ in my book. Best sales and service l have ever had. Thank you so much, Jeff Tarr from Pasadena Md.

We recently bought a new Nissan Sentra SV from your dealership. From the time my daughter and I walked onto the lot and was greeted by Marissa Ortiz we knew we wanted to by a car from her. She went above and beyond by getting to know us and what we were looking for. When you didn't have it on the lot, she went personally and brought it back so we could look at it. We will recommend her and all of you at Annapolis Nissan to our friends and will be back soon for another vehicle for our other daughter.. Thank you also to David Flynn who made the financing of the car go smoothly. I also want to give a shout out to Kaitlynne in the service department who does an amazing job when I bring my Armada in for service.

Katie in the service department was awesome. I lost my card and she remembered me and mentioned it was my personality, the friendly conversations and laughs we shared. I drippedmycard and she called me right a way and said Ms.Wiley I believe you dropped your card. I wouldn't have known until probably the next day that I didn't have it. She was so sweet and made me feel right at home and comfortable knowing my car was in good hands. Thanks Katie,❤. I look forward to future services through Nissan of Annapolis

Absolutely the best dealership I’ve ever dealt with, staff very friendly, time efficient, productive 100% recommend

In all my years of car shopping, Claire has been the most detailed car sales rep I have ever worked with. She was patient, courteous, and kindly walked me through all the features in my new vehicle without the feeling of being rushed or pressured. Additionally, our finance rep (unfortunately can't recall her name, but she was a caucasian female), also did a phenomenal job. She was super friendly to our son, and she explained all of the service packages in great detail. We will highly recommend our friends and family to visit Annapolis Nissan, specifically because of the excellent customer service provided by both of these ladies.

The salesperson was knowledgeable and understanding of my price range. She knew exactly what trim level that would be and explained the features. The finance department was great as well. No wait, in and out. This was the fastest and least stressful experience, I have had with buying a car.

They was fast and quick

Great dealership!!!

Claire was amazing ! So helpful, so knowledgeable, so relatable and most importantly- NOT pushy. She was very patient with answering all of our questions and went above and beyond to make sure we got what we wanted.

Fantastic! Employees were so friendly and provided recommendations that would benefit me and my family and our car - did not try to up sale anything.

I really appreciated the friendly staff and ease of buying a new vehicle from Annapolis Nissan.

Mr. Ellis was super nice and professional; he greeted me upon my arrival and shared a nice conversation as I waited to be seen. Jen was awesome!! She was very informative from the start of making my appointment until the time I picked my car up after the service. You can tell she knows her stuf; she was extremely professional and has a friendly personality.

Luciano Luongo was amazing! Very knowledgeable about different models and provided guidance at every stage of the process!

I have been here twice so far and each time Katie has been such a pleasure to work with. She was very polite, helpful just all around the best customer service I have received in a while. I definitely will be coming back to this location.

Start to finish the process of buying a car was made easy. Mike took time to explain everything about the car and was very helpful answering any questions. First time I have purchased a car and did not feel stressed or pressured at any time. Will definitely be back.

Management Vinny, followed everything that we agreed on. Ordered the car that I wanted, price matched to an exact car on the lot just not the color I wanted. Steven provided weekly updates on the arrival. On the day that I purchased the car, Mike filled in for Steven until he got back, Mike was extremely patient, bc we did look at other cars and test drove before making the final decision. Kathy in financing was great to work with. Across the board, it was a great experience, worth the wait, and would like to conduct business again in the future!

Staff were extremely friendly. They made the process smooth and fast. I like that they had toys for my son to keep himself busy. Great customer service! I would highly recommend Annapolis Nissan.

Micheal and Rodney were awesome and got me an amazing deal on my new Titan. Highly recommended.

Great customer service and great service crew. Thank you for all you guys do and keep it up.

The Service Director Dave & Service Consultant Kaitlynne both went above & beyond to help me through a weeks-long issue with my vehicle. They were both kind, generous, & professional, and were overall fantastic to work with. Couldn’t recommend this Nissan location more!

I would put their service department up against any dealership or shop in the area! So kind, welcoming, and knowledgeable. It’s the only place I’d go for service.

Salesman (L. Luongo) provided answers and analysis to all my questions and concerns via telephone during my due diligence process, and then provided additional information when I visited the showroom to complete a deal.

The parts department is on their A game. I had a few pictures of a connector I needed for a customers Rogue. Showed them a few pics of the connector and within a minute or 2 they had what I needed. Any time I call them they are on their A game. It's the reason we use them for any and all Nissan parts we need. You want a top notch parts department...... then you need to contact this parts department.

My recent experience with Annapolis Nissan was extremely positive. Once I arrived and met with with Zeek, he ensured me once I arrived he would get me all checked in and out as soon as possible....Zeek also explained in detail what my car needed and capped of my experience with a car wash..... Outstanding customer experience!!! Ron A.

They replaced my key batteries with no charge! Very friendly

Luciano Luongo is a great salesman along with his team at Annapolis Nissan!!!!

Absolutely LOVE this dealer!! Rodney in Sales and Rhonda and Kathy in finance got me into a beautiful new car!! Jen in the Service department is amazing too! She used to have her dog here every time I was in and that was an absolute highlight of being here. Everyone is so friendly but bring back the Annapolis Nissan mascot!!!

Wonderful and friendly service from Kaitlynn in the service department and the young lady in the parts department. Very respectful and has wonderful customer service. 10/10 would come back to this dealer for service

They treated me well and were professional.

I should of gave you guys a review a long time ago . I did not purchase from you but bought a toyota and had the bayside for life and went to you all since you are closer. I have always had the best customer service... from you guys. I was very dissappinted when I called and heard you guys are no longer bayside :(

I have bought several cars from here and they are a wonderful group to work with. I had a bad service experience at another dealership and after coming here for service, I met Zeke, and he is the best. I keep coming back because of Zeke and now as a result of his customer service, I have bought cars and am getting ready to purchase another. Ashley and Rodney in Sales are very knowledgeable and a pleasure to work with. We won't go anywhere else!

Nice staff. Nice car purchasing experience.

Great staff, Luciano Luongo was a big help and made the process so easy

All I can say is I love it there.

I had a very pleasant experience with the dealer and his name was Lucino Lungo. He was precise pleasant and kind. He showed me all the amenities that the car had;and sold me the car I was looking for. He also called to see if I had any questions after I purchased the car. The staff was very nice too.

My tire had a nail in it, it in a place that was not repairable. Annapolis Nissan replaced my tire in a fast professional manner.

Friendly helpful staff made my car buying experience great I was blown away by the service I received and will tell my family and friends!!

Everyone professional & courteous!!!

Luciano Luongo, the sales consultant was amazing. He was courteous, informative, empathetic and willing to go the extra mile. My used car buying experience was one of the best and I will recommend Luciano and Annapolis Nissan to everyone.

Zeek is always amazing and takes very good care of me every time I have service done at Annapolis Nissan!!

I've been a customer at the Nissan dealership is Annapolis for 8 years when it was called Bayside Nissan. With new ownership the dealership is called Annapolis Nissan. The customer service has always been excellent. I have a standing relationship with the customer service specialist, Zeek. Zeek always provides excellent customer service, he's professional, friendly, kind, very knowledgeable about autmobiles, and always educates me on what to be aware of to maintain my automobile needs. I never feel hassled or forced to pay for a service. On my previous visit I spoke with Zeek about issues with my tires. He sent the truck back for an inspection, the results were one of my tires had lost a lot of thread and needed to be addressed before any future issues occurred. Zeek said there was no visible damage to the tire and recommended putting air in the tire periodically and monitor any leakage of air. Zeek also informed me of the promotion to by 3 tires and get the forth for $1. Additionally he provided another option to buy two new tires instead of a full set because my other tires were still in good condition. He also recommended a great brand tire for my truck, along with the total cost for all new tires and an alignment. I was very please with his service. I told Zeek I would think about it and he gladly accepted my response with no hassle. After the mechanics filled up the bad tire to 45, I noticed in a day in a half of driving that the tire pressure went down to 29 while the other tires remained at a consistent 38. I called Zeek, made an appointment and decided to purchase all new tires and keep the 3 good tires. I could have taken Zeek's recommendation to purchase just two but I have an AWD vehicle and I didn't want to risk any issues with the mechanics of the vehicle. I am very pleased and relieved to have new tires. The prices and customer service at Annapolis Nissan is a 10 out of 10. They have a great team at Annapolis Nissan and they care about you as a person and the quality of your vehicle. I highly recommend you patronize Annapolis Nissan.

This was my first time purchasing a vehicle from anyway and I was nervous about what was going to happen since I’m a first time buyer but, Ashlee made it more comforting and welcoming and was very informative of the entire process. I would definitely recommend her to anyone!!

Awesome dealership great people

I’ve been coming to this location for years to get my car fixed. Zeek is the best customer service representative; he’s always so friendly, nice, and helpful.

Great customer service, made you feel like you were the only one there

ABSOLUTELY AWESOME!!!!! I can not say enough about this dealership. They are absolutely amazing. Our sales person Ashlee was totally amazing. I called about a Nissan Murano to see if it was still available. She said it was and I told her we would be there in 30 minutes. When we arrived she met us outside and had the car waiting. We went for a test drive and when we returned she came out to meet us, and she answered any questions that we had. We purchased the car and the whole experience went very smooth, no issues and everyone there was awesome. I would totally recommend this dealership to anyone looking to purchase a car. I would also recommend having Ashlee help you with your purchase. She totally made this experience of purchasing a car absolutely awesome. I can’t thank everyone there enough for their help. Absolutely a Top Notch Dealership.

From the time I drove into the bay to check in Kenn and Dakari we ON IT! I was greeted with a smile and professionalism that was top notch. When going inside Kaitlynne was in the middle of helping a client that was not the easiest to deal with. SHE DID AN AMAZING JOB. She stayed calm and spoke in matter of fact terms. She was KIND, PATIENT, and KNOWLEDGEABLE! Every question she was met with she had a factual and clear answer without attitude. She went on to address everyone in the room with their needs with the utmost respect, privacy, and quality. I left from getting an oil change with some great energy by superb team members. Keep up the good work.

Very responsive and professional. Great experience overall.

The parts department is fantastic! Kelley is absolutely phenomenal! She went above and beyond to get me the part I needed and worked to get it installed. Additional, she provided expected arrival and called as soon as it arrived. The clear communication and always trying to help out goes far above anything Ive experienced. I will definitely come back for parts/services.

My husband and I usually dread the new car buying experience. Not the case this time. The entire Annapolis Nissan team were friendly, efficient, helpful with no pressure and deceptive selling. The owners & management of Annapolis Nissan make professionalism and customer service top priorities.

I have to say thank u to kellie in parts for all the help with all my nissans definitely my go to place.

Alignment was performed which found some suspension damage.. had the strut replaced and Alignment to confirm back within specs

My experience was great got me in and out in a good time.

Hands down the best experience I have ever had with any dealership's service department. Katie Carter, our service advisor, went above and beyond to assist with a complicated auto insurance claim. She did not have to help as she did. She was friendly, honest, and extremely helpful whenever I called. She was much more honest then my insurance company was they are twisting words, taking diagnostic notes out of context, and playing the dealership vs. the auto body shop against one another to favor them as they attempt to wiggle out of paying for repairs. It came to a point where Katie had to start including me on emails that she would send to my insurance company, which, has and is proving to be helpful in my fight with them. If it wasn't for Katie, I would have been taken advantage of. In my business I wish I could have a team of Katie's. I would highly recommend going to this service department because of the top-notch service you will receive from her......sorry Katie if I indirectly increased your workload with customers calling requeating you as their service advisor. By no means was this review as for nor did the service department know about it prior to me writing it. Hopefully this review also makes its way to her management since I am a firm believer that credit should be given when credit is due.

They finished my oil and tire rotation,and safety check on a recall much fater then estimated.I was very pleased on the whole experience.

Had my tire popped avoiding a big pothole in the street. Although I had to wait a day to get it fixed I was informed immediately when my tire came into the shop and was helped in under 15 minutes. The customer service by Kelly and the mechanic technicians were excellent.

I recently went and got an oil change for my Subaru. Jen and Taylor were friendly the minute I walked in and were super nice when I had questions. Even though I have a Subaru, Nissan still took care of me and I will definitely be returning for service!

Awesome Sauce...in and out in under an hour. And good coffee while I waited.

Courtesy and listened to what we wanted and focused on achieving that goal.

I was looking for a Nissan model with specific features that Annapolis Nissan had in stock. Luciano Luongo at the dealership handled all the details and made it easy to trade in my old car and acquire the new one.

Great experience. Jen was extremely professional.

I have been to plenty of car dealerships and Nissan of Annapolis has by far been the most positive experience I have ever had. The staff is personable, kind, not pushy and quick! They are laid back and willing to work with you. Buying a vehicle and working with the sales managers (Rodney / James), sales associate (Ashlee) and Finance (Rhonda) made it a quick easy, enjoyable process. Thank you guys

Customer service Katie is perfections person

Friendly staff! Fixed a issue from a used Nissan I bought in July.

Excellent experience at Nissan of Annapolis. We are repeat customers and will continue to be. Josh, our Sales Rep, was fantastic! Knowledgeable and friendly but not at all pushy. We recommend the whole team!

Rodney and James were exceptional at their jobs as Sales Managers. Josh was an amazing sales person and was extremely knowledgeable on the Rogue that I purchased. The new owners Vinnie and Greg were a pleasure to meet as well!

Josh was great. This is the second car we bought from him.. The only thing I’m disappointed in is the finance rate of 7%. We were able to get it, lowered another percent so we got it at 6%. But what I have been reading issues finance rates around 5% right now

Timely, Professional Service.

Courteous, friendly and helpful.

Was a very quick negotiation of most pricing before I arrived at dealership followed by a fairly short window in the finance office while the car was being prepped. Salesperson and finance team were all very friendly but professional. Will return.

Very nice place and very nice employees.

The entire transaction of trading in and purchasing my new 2022 Nissan Versa SR was flawless. My interaction with Donny Lord, my direct Sales Consultant, with Sales Managers Rodney Mattison and James Walker, and then with Sales Consultant Josh Hurst, was extremely positive. Everyone bent over backwards to be as helpful and responsive as possible.

Great service and team where very helpful to explain what’s service to do in the future

Smooth transaction this in my 2nd vehicle from here

Zeke went out of his way to help me out as always.

I purchased a 2021 frontier, by far the best experience buying a new truck I have ever had. Your sales team is awesome. Update, I just traded my frontier in for the 2023 frontier, I couldn't be happier with the new truck as well as the entire sales team, what a joy it was buying from Bayside Nissan again.

Work with Ashlee Golden. Very knowledgeable about cars and extremely thoughtful in her approach

The staff was beyond accommodating! We were blown away by the customer service!

I called Zek to see if i could get in for flat tire. He said to bring my Rogue in at 1. The tire was fixed and I was put the door by 130. Thanks for another great service.

I always enjoy my experience at the Bayside Nissan service department. There staff are friendly and courteous. The waiting area is attractive and comfortable. Best of all, the repair work is excellent and competitively priced. I really appreciate that staff take the time to review thoroughly any additional recommended work without pressuring customers to accept it.

The service department staff displays a level of professionalism that is very hard to find. I always feel like my vehicle is a priority.

Bayside Nissan of Annapolis has provided us great service. We used Zeek as our service advisor. He has always provided us excellent service and advice on the repair of our vehicle. Thanks to the service crew.