Glad to hear the dealership is under new ownership. Spoke with the nicest gentleman David Flynn have a long history with this dealership. I will be back for sure. It was a pleasure meeting you David.
Had an excellent experience purchasing my new Nissan. Steven Schneider was genuinely interested in all my questions and concerns. He made sure I was confident in making my choice, providing amazing costumer service.
Big shoutout to my guy Jose Hernandez for giving me a ride to the bank, setting up my insurance and getting my first car. Would recommend him to anybody in a tough situation.
Big shot out to Claire, Rodney, Chuck,and David they made my purchase so easy and stressless, the customer service was above and beyond first time purchasing a vehicle on the Western Shore you all ROCK! Love my Jeep.
Exceptional Customer Service!
I recently had the pleasure of working with Marissa Ortiz, Chuck Thompson and Rodney Mattison during my car-buying experience, and I must say, Marissa’s customer service was exceptional. She exhibited great patience, persistence, and interacted with me in a way that made the process enjoyable. While she was somewhat pushy, her dedication to ensuring I got the right car in great condition was evident. Overall, I appreciate her professionalism and commitment to customer satisfaction. Thank you Chuck for aiming to serve me with the best deal possible out in the market with all amenities included. Rodney, Thank you for engaging with me in this deal and allowing me to make a thorough analysis of the vehicle taking my well deserved time in doing so.
Thank you to Claire for assisting me in my purchase today !! I did not have the best credit, but she worked with me, provided me all possible options and I came out of the dealership with a SVU like I was hoping for, for my growing family. Thank you for all that you did for me today!
This is my 3rd time getting a car from this Nissan location and I will keep coming back! They make the car buying process so much easier. Luciano and Chuck were the best and nicest people I've ever had the pleasure of working with. I'm so grateful to Nissan and all the wonderful people there!
Amazing , beautiful experience. I felt like they really tried to help me get the best and and Chuck exceeded my expectations. Claire was super nice and made the test drive so comfortable. Thank you nissian Annapolis.
My first time visiting annapolis Nissan and it was the best experience. Marissa Ortiz was very helpful, friendly and patient with me. I will definitely return.
Subject: Exceptional Service Experience at Annapolis Nissan
Dear Nissan
I hope this message finds you well. I wanted to take a moment to express my utmost satisfaction with the exceptional service I received at Annapolis Nissan this past Saturday.
To begin with, the outstanding customer service started right from the moment I arrived. Despite my appointment being scheduled for 9:30 am, the team at Annapolis Nissan graciously accommodated me at 8:45 am, showcasing their commitment to customer convenience.
Ms. Katie, who assisted me during my visit, went above and beyond to make me feel valued as a customer. Addressing me by my sir name added a personal touch that was truly appreciated. She took the time to explain the expected duration of my wait and offered a ride to a local McDonald's, ensuring I was comfortable during the service.
When my vehicle was ready, Ms. Katie took the extra effort to provide a comprehensive explanation of the service that was completed. The oil change and tire rotation at 7,000 miles were detailed, and she even took the time to share the positive outcome of the vehicle inspection, with all boxes marked green. This transparency in communication instilled confidence in the quality of service provided.
Moreover, I was pleasantly surprised by the reasonable final cost of $112 for the services rendered. The efficient payment process with the cashier further contributed to the overall smooth experience.
From the beginning to the end, my visit to Annapolis Nissan surpassed my expectations. The exceptional service, attention to detail, and courteous staff have left a lasting positive impression. I wanted to take a moment to express my gratitude and commend the Annapolis Nissan team for their commitment to customer satisfaction.
Thank you once again for providing a stellar experience, and I look forward to continuing my relationship with Annapolis Nissan for future automotive needs.
Best regards,
L. Pulley
2022 Nissan Rogue Sport
Went in for oil change and tire rotation. They completed the multi point inspection like they always do. I like taking my vehicle to Annapolis Nissan. The staff is efficient and courteous as always.
Wow! If you are looking for an extremely positive buying experience for a used or new car please go here. Being in Consumer Loan Servicing for over 15 years dealership horror stories are the normal things I hear about when handling member concerns. Not here at all! Our interactions with the team were extremely positive and professional. Marissa our sales associate was outstanding. Truly made this process just a pleasurable experience all the way around. Rodney the sales manager took care of all of our concerns, provided a very fair trade in value for our car and honored the price online of the used car we found. Faruq made sure we were taken care of while we waited for a quick repair on our used car purchase and allowed us to try the newest electric Nissan. It was a really neat car to use for a quick trip to grab dinner. You should check it out. Financing was really quick and all ready to go without any issues. No pressure for add on products which really impressed me. All around the team at Annapolis Nissan are outstanding and I 100% recommend this dealership and the experience to anyone.
My step son and I visited Annapolis Nissan today. Marissa was the first person to come out and talk to us. She was very friendly, knowledgeable, and professional. We look forward to working together in the future.
I’ve been going to Nissan of Annapolis for the past 2 years to have my vehicle serviced . And I have to say that Zeek Curtis is an outstanding service rep. He makes sure that I’m always taken care of in a fashionable manner. Very polite and knowledgeable.
Along with the service that was provided, I was so pleased and impressed with Jennifer and her willingness to spend time explaining things in understandable detail. Her positive personality is a definite plus. I also had the pleasure of being shuttled by Ellis who was a joy to talk with.
I made an appointment for 4PM to have my car serviced for oil change and tire rotation. I arrived at 3:45 PM and the service technicians completed my work and I was on my way home by 4:10PM. I was extremely pleased with the intake service manager Jen who was pleasant, polite and professional assisting me. Thank you!
The assistance provided by the service desk was invaluable, demonstrating a clear understanding of how to address my concerns. Their commitment to completing the work diligently stood out in contrast to the experience I had at another Nissan in Laurel. Moreover, they took the initiative to follow up with me to ensure I felt secure while driving the vehicle.
I had an exceptional experience from intake to completion. Kudo's to Zeek Curtis.
I had an exceptional experience from intake to completion. Kudo's to Zeek Curtis.
I greatly appreciated Katie Carter's excellent customer service from start to finish. She was friendly, thoroughly described the services that were performed and provided updates on my car's current condition, and helped me feel valued as a customer at Nissan. I will definitely return for future services.
Wonderful car buying experience! Jose was my sales consultant that helped me find my Murano and I love it! I never felt pressured or overwhelmed as I often do at car dealerships. The finance director Kathy was very thorough and took her time ensure that I was comfortable and covered. Had the opportunity to meet several other staff members and everyone was very helpful and friendly.
The customer service I received from Katie and Katrina was A1 service! They listen to my concerns and Katie explained everything so I didn't have to stress anymore. So thankful for their wonderful customer service at this location! I will be back!
Marissa and Ramesh were incredibly helpful. Marissa helped me test drive two separate cars and answered all my questions. Ramesh was great at helping to finalize the deal and work with me. Both were very helpful and so easy to work with. Coming here to get a new car was the best decision.
Nissan of Annapolis is an amazing dealership. My wife and I were looking for an SUV and we got in contact with Luciano Luongo, the best auto consultant we’ve ever dealt with. He was professional, knowledgeable, and made the purchase process smooth like butter. What’s more? A couple months later (yesterday), we needed a copy of our state inspection certificate. Guess what? Mr. Luciano helped out like we were brand new customers about to buy again. Within less than 24 hours we got what we needed. Where do you get such excellent customer service? Honestly, buy from Nissan of Annapolis and make sure you ask for Luciano Luongo. We got a 2021 Chevy Equinox from him and it’s exactly what we needed. Grazie Mille Luciano!
Had oil change & tire rotation. Ralph Curtis took swift and great care of my vehicle. BUT, what was really fantastic was that I have been to the MDOT at least 5 times since June to try to re-register my car from my deceased husband's name to mine and each time they said I needed different paperwork. I showed what I had to Ramesh Deonerain & Marissa Ortiz and with less than 2 hours they had my new title, new tags and all necessary paperwork completed. There are no words to thank them all enough for the fantastic job they did on the car and for me personally.
ive never been to a dealership that made me feel like i was among friends before. Katie really goes above and beyond and I'll be coming back for her specifically
Check in was fantastic. Katie is very knowledgeable of cars and very caring and patient with the customers. I had the pleasure of hearing her talk on the phone to a customer and she was very patient and caring. In fact when she got off of the call I told her what great customer service manners that she had
My service agent, Jennifer was great to work with. Explained the issues with my car in detail and confirmed what needed to be done immediately and what could wait. I decided to get all issues addressed. While I waited (estimated time was 3.5 hours) Jennifer was kind enough to schedule transportation so I could get some food. In addition she was able to find a coupon for me to save a few dollars. Her service with a smile was most appreciated!
Jenn went above and beyond to help get my car repaired. I appreciate Annapolis Nissan for honoring a maintenance agreement from another dealership. I would definitely recommend this dealership
Came in for oil change and tire rotation. Also had them check into a rattling noise. Everything was completed. Customer service was good. I was greeted at my car, was serviced in good time and my service coupon was honored.
Jose and the staff were amazing with assisting me with the purchase of my new Kicks! I was in and out in a timely manner, which was appreciated because I was starving! I will definitely recommend Annapolis Nissan!!
I must express my utmost appreciation and admiration for Jenn, as she truly deserves all the praise. Her exceptional service and expertise left such a positive impression on me that I feel compelled to write this glowing review. Upon entering the establishment, I initially relied on my husband to handle the conversation. However, once I engaged in a conversation with Jenn, all my worries dissipated. Her ability to articulate and provide me with crystal-clear explanations of the process and what I should anticipate was truly remarkable.
At first, I was not satisfied with $75 for just an oil change. Usually that charge was buried with other charges. I guess I was still thinking about decades ago. Jenn, the service rep, explained how much the price of oil had gone up, and Jenn also told me that Annapolis Nissan has been using a top-grade 0W-20 synthetic oil for my car for years. And so, I thought why should I change what has made my car run so well for so long? And then I saw a $69.95 oil change price on a TV information screen. Jenn's talking me through my concerns made me leave satisfied rather than disgruntled. Thanks to all the Annapolis Nissan team. Norm.
The best experience I have ever had at a car dealership.
They made me and my mom feel like home.
So caring, so understanding of our needs. We purchased 2 cars from Nissan, our salesperson Jose Hernandez is the best and his Spanish was very helpful when communicating with my mom.
Unlike other dealerships we felt under no pressure to make the purchase and that is exactly why we purchased the 2 Nissan Rogue here at Annapolis Nissan. The owner and finance person were so helpful and made us feel like family.
The cars were in perfect condition, shiny and very clean!
Thank you Annapolis Nissan. I will definitely come back and send you many more clients.
Ramesh, Luciano and Kathy all were fantastic and really helped us out with getting my niece her first car. they gave us a great price on the car and stayed after hours to get the deal done. Highly recommend this dealership.
This dealership is a shining star. Everyone I have ever encountered treats you like family. The sales manager Rodney was very accommodating and helped make the transaction nice and smooth. Our sales consultant Michael was very knowledgeable and patient. He even sat in the car with me to go over all of the features. Before I drove away he made sure I had things set up the way I wanted them. David in Finance had us in in out in no time. It is very obvious the new ownership at this dealership has taken great care to make sure not only the Nissan name is being held to a high standard but that their team and customers are treated like real family.
Annapolis Nissan made the car buying experience great! Rodney, Greg and Mike were awesome. They had the exact car that I needed, when I needed it. If you are in need of a vehicle, go see these guys.
The representative was so nice she took such good care of my car issues and even followed up the next day to make sure everything was still working properly
Friendly service department advisors and technicians were good and my car was cleaner than when i brought it there for service. I really appreciate a smile and a friendly greeting when i am doing business. You get all of that and more at Bayside Nissan.
Great experience! They are super nice and they are able to accommodate any request. Ask for Luciano Luongo he was very professional and helped me in the whole process. Highly recommend!
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Very professional and great customer service!
My service advisor was really personable and very helpful.
Katie is awesome along with Jennifer love this service department. I wish they would have more incentives for repeat customers than just the mailers for oil changes.
Had a fantastic experience at Annapolis Nissan- Katie Carter was extremely helpful, knowledgeable and friendly. Katie answered all of my questions and made my service experience a delight!
Katie, in the service dept., is top notch!!
Her kindness, knowledge, and overall professionalism is something rarely seen today. She goes above and beyond for both the dealership and the customer.
Nissan is blessed with having her as their customer relations service advisory and I'm lucky she's there when I need her.
Super happy with the whole experience with a warranty related issue. Ralph Curtis and Kaitlynne Carter were great at explaining things every step of the way. We are very happy and feel comfortable bringing things back to this specific dealership 100%
I started this process with Greg , the owner around August 10th. By that Saturday, I was in a brand new car. Greg actually held a car for me which went well above and beyond. When I first arrived at Annapolis Nissan, within seconds Marisa greeted me with a huge smile and as soon as I walked in, the whole staff greeted me the same way.
I then saw Luciano, who in my opinion was so knowledgeable about the Nissan Rogue and the in's and outs of it, he might as well built it! He gave me an unbelievable inservice on the car. So I would not be waiting around, Kathy in Finance, took time on her Saturday and did an amazing job explaining in detail all paperwork I was signing. I cannot say one bad thing about each and every employee at Annapolis Nissan!
I went to Annapolis Nissan to get an oil change. Katie was helping me that day. She explained the procedure very well and went over some add on’s, so that I could choose exactly what I wanted done with my vehicle. She went over the estimated time and recommended me to schedule an appointment in the future for faster service. When I picked up my vehicle she explained what they had recommended me to get done and fees. Katie was awesome! I will definitely be back in the future.
Nissan of Annapolis has been amazing to work with on the purchase of our new Nissan Ariya. Ms. Kathy, Jose, and Rodney all worked with us to ensure a smooth process. Even when hiccups occured they kept us informed and worked it out. Our last Nissan experience had us about to give up on Nissan but they have allowed for a second chance. Highly recommend!
They got me in quickly and diagnosed the issues as requested. I'm filing a claim so I haven't scheduled the actual work yet. Katie was great with scheduling and keeping me up to date on the diagnosis. She even provided feedback and suggestions. I would definitely use the services of this location again. Kudos to Katie for being so efficient and informative!
Marissa (sales representative) did an amazing job and we bought a new Titan! The rest of the sales team and finance manager were excellent too. 5 stars! 10 out of 10. Cheers to Nissan of Annapolis for holding the line of class act professionalism. I will be going back to buy my next new vehicle for my wife.
Marissa is the best and David. She made me at ease and really found the perfect car for me. I liked my experience so much my son just bought a car from them today. They are all so nice there.
This place is the best dealership I have ever delt with. They had me in and out so quickly, everyone treated me with respect and they made me feel at home. I will say Marissa, David, and Ramesh are absolute pro's! Next time you are thinking of buying a car make sure you go see them!
I was in and out for service within an hour and I was grateful because I was leaving out of the country. The staff are professional and cordial every time my car gets serviced.
Despite some major challenges in the buying process (outside of theirs or my control), Rodney and Jose were a polite, accommodating, and professional throughout the whole process, and I would definitely recommend Annapolis Nissan if you’re looking to purchase a pre-owned vehicle!
Luciano Luongo did an excellent job of selling me my Nissan Kicks. He explained everything and was very professional and wonderful. He also did a magnificent job of explaining all of the car's features, and answered all of our questions. He deserves a raise. He is totally awesome.
Marissa was incredibly helpful and knowledgeable. She made the car-buying experience quick and easy. Actually, everyone involved was friendly and super helpful.
outstanding sales and service. I Am 68 years old and have delt with alot of car dealers in my time and these guys are A++++ in my book. Best sales and service l have ever had. Thank you so much, Jeff Tarr from Pasadena Md.
We recently bought a new Nissan Sentra SV from your dealership. From the time my daughter and I walked onto the lot and was greeted by Marissa Ortiz we knew we wanted to by a car from her. She went above and beyond by getting to know us and what we were looking for. When you didn't have it on the lot, she went personally and brought it back so we could look at it. We will recommend her and all of you at Annapolis Nissan to our friends and will be back soon for another vehicle for our other daughter.. Thank you also to David Flynn who made the financing of the car go smoothly. I also want to give a shout out to Kaitlynne in the service department who does an amazing job when I bring my Armada in for service.
Katie in the service department was awesome. I lost my card and she remembered me and mentioned it was my personality, the friendly conversations and laughs we shared. I drippedmycard and she called me right a way and said Ms.Wiley I believe you dropped your card. I wouldn't have known until probably the next day that I didn't have it. She was so sweet and made me feel right at home and comfortable knowing my car was in good hands. Thanks Katie,❤.
I look forward to future services through Nissan of Annapolis
In all my years of car shopping, Claire has been the most detailed car sales rep I have ever worked with. She was patient, courteous, and kindly walked me through all the features in my new vehicle without the feeling of being rushed or pressured. Additionally, our finance rep (unfortunately can't recall her name, but she was a caucasian female), also did a phenomenal job. She was super friendly to our son, and she explained all of the service packages in great detail. We will highly recommend our friends and family to visit Annapolis Nissan, specifically because of the excellent customer service provided by both of these ladies.
The salesperson was knowledgeable and understanding of my price range. She knew exactly what trim level that would be and explained the features. The finance department was great as well. No wait, in and out. This was the fastest and least stressful experience, I have had with buying a car.
Ahmer and David were immaculate with assisting with getting me my Rav4 Toyota. I really appreciate them helping me with this process of obtaining my first official vehicle.
Jacky in finance helped me with purchasing an extended warranty for my 2023 Versa after mine expired at 60,000 miles. Yes, I drive a lot but feel better knowing my engine and transmission are covered! Jacky was professional, efficient and very sweet. Got the quote and contract finalized quickly.
My family has owned Nissan Vehicles for over a decade and we had been using another service department. They had forgotten about the importance of customer service and a friend told me about Annapolis Nissan. Wow I’m so happy they did!!!! Their staff is personable and hands on from the greeting in the phone to their on site personnel!!! We will be coming back to Annapolis for our service needs and want to thank everyone for making us feel important!!! You truly set yourself apart from the rest!!!
I had the pleasure of seeing a Mazda cx90 with Luke. He was a great salesman and made us feel family. I would definitely come back to him when I need a Nissan
Ahmer was great and David was great has a good experience and they were efficient will be back with family easy hassle free buying experience thank you Annapolis Nissan and Ahmed and David family friends will be back
So I recently moved back to the area and I’m at the MVA in Annapolis and I realize that I didn’t get my safety inspection prior to coming to this location to register my vehicle. I showed up at the local Nissan dealer in Annapolis expecting just to jump on in and get an inspection. I was met by Avis, the service representative, who was most cordial and asked if I had an appointment, I’m like oh no do I need an appointment for an inspection? She replied yes but it’s ok! Avis quickly took care of me and advised that it could be up to two hours, which led me to Mr. Ellis Smith, the shuttle driver who promptly said he would take me home and would happily return to pick me up when my car was ready!
Needless to say, I was completely taken off guard by all of the great customer care especially because I just showed up and then from there on was treated very nicely and professionally as a Nissan customer. I’m driving my sixth Nissan going back to my 1981 Datsun 210 and I appreciated every bit of the kid gloves! I’ll definitely be servicing my 2024 Nissan platinum reserve Titan, which I love, so thank you Nissan of Annapolis I appreciate the extended courtesies! Sincerely, Anna Gibson
I had a great experience with my service advisor Avis. She was professional, knowledgeable, friendly, and kept me informed throughout the entire process. Avis made sure all of my questions were answered and went above and beyond to make sure I was satisfied with the service. I truly appreciate the excellent customer service and would definitely recommend Avis to anyone looking for a great service experience!
I had such a great experience with the service department at Annapolis Nissan! Everyone was friendly, professional, and made the whole process so easy.
I especially want to recognize Avis and Ray in the service department. They were both incredibly helpful, knowledgeable, and genuinely cared about making sure I was taken care of. They kept me informed, answered all of my questions, and went above and beyond to make sure everything was handled properly. You can tell they truly care about their customers and take pride in what they do.
By far my go to service department is at this location. Avis is super knowledgeable and friendly. She makes sure my oil changes and any other routine maintenance is consistantly done efficiently and I never have to wait long. This is a great team here & Always a 10/10 experience
Dylan Splain did an awesome job hooking me up with my 2016 frontier. Great communication and would definitely recommend him to anyone looking for a vehicle!
Ahmer, Mitch, and Jacky were phenomenal! In 2 and a half hours they got us in the vehicle we wanted with a monthly payment below our max! Seriously never had service like this at any other dealership!
American showed me nothing but respect he is amazing I'm in my new car today and iam 87 year old come see Ahmer he will take care of you he is the best
Traded my 2017 Toyota Corolla for a 2023 certified pre owner frontier pro 4x and I couldn’t be happier! The whole team at Annapolis Nissan made me feel like the VIP in my car buying experience and took care of all my questions and concerns. Ahmer went above and beyond and I can’t thank the whole team at Nissan enough for getting me in my Dream Truck!
This is a people friendly place, very easy to get a great OTD price. Claire the sales representative answered all our questions, she made the entire transaction easy and fun.
Rich was wonderful!!! I had a car and price in mind and he did not try to get me to buy something outside of what I wanted. The manager was awesome as well. He kept checking in with me regarding approval offers and made sure I knew all thr options available to me. Overall I had a great experience.
The people here worked with kindness and excellence! I rolled up, needing some obscure parts, and they not only found them, but then made sure they fit properly, and even helped me with a minor installment aspect. Taylor was determined and kind, and Harry was both ambitious and careful and getting everything done well. I am so thankful for their help, and will absolutely be back as needed!
Everything was great! Salesman Dylan S was knowledgable & extremely helpful from first contact to the time we walked out the door with new vehicle. And Jacky in finance was awesome as well!
Rich and Mitch were absolutely courteous, transparent, and helpful. This was my first experience at Annapolis Nissan and it was nothing short of amazing!
Ahmer was extremely professional treated us like family and had so much patience with us he is an amazing not only sales person but an amazing person and treated us with courtesy respect and made the cat buying experience hassle free come see Ahmer he is the best!
Dylan was fantastic, everyone I worked with was friendly, helpful and informative! I highly reccomend working with this dealership and team for your next car.
Ahmer was absolutely incredible and my son's in his new Malibu phonimainal service ❤️ best sales man in the world we will be back go see ahmer if you want a good deal!
Steven, my Sales Rep was very nice and very thorough in explaining the details of the New Rogue 2026. The test drive went very well. I would highly recommend Annapolis Nissan dealership to anyone that would be interested in purchasing a new car. I am extremely happy!
Always great service here,I recently got some engine work done, and they got me back on the road in 2 & half hours. Customer services is alwa6sbon point. The only place I trust with my vehicle. Thank you guys!
I have bought this car because of Dylan he kept cool, professional at all times, I even texted him after hours and got a response; this was amazing deal, thank you so much!
Got a new 2026 Frontier form Annapolis Nissan. Dylan was very knowledgeable, helpfull, and he made sure the process was accommodating for my wife and I with our young daughter. Nothing about the process felt sleazy, and I would definitely recommend purchasing a vehicle here.
I came to the dealership to purchase a vehicle for my son. We were immediately greeted by Ahmer who was great! The car I came for had just been sold but he quickly found a vehicle that fit what I was looking for. Great experience start to finish. I included my son in the process so he could see how things work. From the sales prime to finance (she was great! I wish I remembered her name) the overall experience was 10 out of 10 and my son loves his car!!!!
Everyone I came in contact with both in person and over the phone was very professional and understanding. From the time my car was towed there for service I was kept abreast of parts needing ordered and when the work would be done and the cost.
I had an absolutely outstanding experience at Nissan Annapolis! From start to finish, the customer service exceeded every expectation I had. I initially spoke with Mitch, the Sales Manager, and he was exceptional. Everything he promised over the phone was delivered exactly as stated, no surprises, no pressure, just honesty and professionalism.
Then Mitch connected me with Dylan, who became our salesperson, and that’s when the experience became even better. Dylan was knowledgeable, patient, kind, and incredibly accommodating throughout the entire process. This vehicle purchase was for my elderly mother, and he treated her with such care, respect, and patience, which meant a lot to our family. He took the time to answer every question thoroughly, explained everything clearly, and made sure we were comfortable every step of the way.
What stood out most was how flexible and attentive Dylan was in meeting our needs. He truly made the entire car-buying experience smooth, stress-free, and enjoyable.
If you are ever in the market for a vehicle, do yourself a favor, go see Mitch and ask for Dylan. You will NOT be disappointed. My standards and expectations are extremely high, so if I’m this impressed, you already know the service was exceptional. Nissan Annapolis has earned a loyal customer and my highest recommendation!
Dylan was extremely professional and very knowledgeable. He was able to answer all our questions and then some. My friend and I had a wonderful experience with our visit here.
Took a Nissan Frontier Pro-4X.. super smooth ride, extremely satisfied. Dylan was incredible, super professional and personable, please ask for him when looking for a new car! Will be back soon for sure!
This is a people friendly place, very easy to get a great OTD price. Claire the sales representative answered all our questions, she made the entire transaction easy and fun.
Posted on DealerRater by ebayed0603
Dylan, my salesman was professional, friendly and patient, even when I returned the following week to have him explain some of the electronic features on my Murano. The sales manager was also friendly and professional. There was no pressure or hassling over price. Overall, it was a very pleasant experience.
Posted on DealerRater by kmleary17
No hassle price, sales team was upfront about everything. Sales person, sales manager were very nice and friendly
Posted on DealerRater by jpitts
Professional, fast, great service, easy to deal with. Highly eccomend, service was excellent. Had the deal done in 1 day was in and out
Posted on DealerRater by dunnrite1
I had a great experience purchasing my beautiful truck. Everyone was professional and very nice. Our sales person made it an easy process.
Posted on DealerRater by ssngebhardt
Dylan was very courteous and helpful with all our needs in purchasing a vehicle for my daughter.
Posted on DealerRater by None
I was truly impressed with the quality of the service there commitment to provide the best of service and quality of the car I purchased. I would highly recommend them to anyone looking to purchase a vehicle.
Posted on DealerRater by ffrankdd
The service department provided exceptional customer care, communicated clearly throughout the process, completed the work on time, and ensured my vehicle was returned in excellent condition. The staff was professional, knowledgeable, and genuinely committed to customer satisfaction.
Posted on DealerRater by SentraKittyKat
I’ve been coming here for regular service and maintenance, and every visit has been excellent. The staff is always friendly, professional, and transparent about what my car needs. They work efficiently, keep me updated throughout the process, and never try to upsell unnecessary services. The waiting area is clean and comfortable, and appointments are easy to schedule. It’s clear they care about customer satisfaction and quality work. Highly recommend this dealership for reliable and trustworthy service.
Posted on DealerRater by SentraKittyKat
It was a very good experience and I would go back and do it again
Posted on DealerRater by steve@watkinspartnership.com
Visited several Nissan Dealers in DE and MD,
Annapolis Nissan earned my business, a great
Car at a good price, all was as promised
Posted on DealerRater by The Title Guy
They performed the services as requested and the experience was as expected. It was fine.
Posted on DealerRater by keelykozak
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Posted on DealerRater by sghvmarie
Very good service provider I wa fully satisfied my car was taken good care
Service
Posted on DealerRater by HARBEERSBATRA
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Posted on DealerRater by KJ90100
We had a great experience at the dealership. The members were very attentive to our needs.
Posted on DealerRater by kondashm
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Posted on DealerRater by davepiver0
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
Posted on DealerRater by Woods18
I will always use the service department for service on my vehicle. I always receive excellent service.
Posted on DealerRater by prplpenguin
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
Posted on DealerRater by agnes_etane
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Posted on DealerRater by TD0902
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Posted on DealerRater by gerri103
Everyone was very friendly and informative, they made sure to explain everything and answer all my questions I had. I appreciate everything
Posted on DealerRater by garrett
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Posted on DealerRater by stskwsk
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Posted on DealerRater by nicolewade1010
Ahmer was great to work with! I appreciate help with my car deal. This is my second time purchasing a vehicle with Annapolis Nissan, and I’ve been very pleased both times.
Posted on DealerRater by jerijae
Avis and the entire team are extraordinary!
They are professional, efficient and have very pleasant demeanors. Avis is really great customer service personified! It is nice to know that you can come to this location in full confidence knowing you and your vehicle will be well taken care of.
Posted on DealerRater by bonita.mayfield
All of the people I came in contact with were top notch and very knowledgeable.
Posted on DealerRater by brucebbeall
Courteous and efficient service by the entire team at Annapolis Nissan. I will be using them again!!!
Posted on DealerRater by matthew.sheridan
Rodney was great at keeping us informed on the process and explaining how the completion of the sale would go. Claire provided the information requested and looked for the right vehicle for us, she had Jeymi fill in for her and Jeymi was very helpful. Jose was great at explaining forms and options for added purchases. This was our first time at Annapolis Nissan as we were purchasing out of state, and we were very impressed with everyone at the deanship! I returned the following day as my son received our 2021 Rogue when we purchased our new Rogue. It needed a front License plate holder, we asked Rodney for assistance and he was so very helpful, took to the parts department, introduced us to the young man there who was extremely helpful. our whole experience was outstanding.
Posted on DealerRater by sueanneumann
Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!
Posted on DealerRater by hcpops
Very friendly staff. Very easy and flexible scheduling. Quick and efficient service. Clean waiting area.
Posted on DealerRater by abrooketor
This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.
Posted on DealerRater by vexingvm
Customer service is very important to me, thank you for giving me a reason to continue to to business at your location!
Posted on DealerRater by joe@cfacrofton.com
Ken Miller is an excellent service rep. The dealership is fine --- even though my radio has been cutting out for hours or days since i got it in March. . I've taken it there twice already and asked them to fix it, but they say they can't find the problem.
Posted on DealerRater by christeph616
Thank you Rich Kemp for getting me the perfect truck, you were amazing, thank thanks thank you so very much I will send others to you. It was indeed a pleasure and a fabulous five star customer service
Posted on DealerRater by graefeiii
I really liked the Annapolis Nissan's approach to customer service and car sale negotiation. Ahmer was excellent to work with and represented Annapolis Nissan well in his business dealings.
- I did not directly interact with the service department during the purchase of my new car.
Posted on DealerRater by the_american52
Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.
Posted on DealerRater by UnitechCollision
Very courteous and accommodating. Takes the time to explain in detail service being provided during appointment
Posted on DealerRater by valdaevans46
Rich Kemp made our car buying experience very enjoyable. It was very quick and easy.
Posted on DealerRater by Libjohn
Very pleased with the service we received during our radiator repair and oil change/ tire rotation
Posted on DealerRater by bob@stangerinsurancegroup.com
Thank you for the good buying experience that I had at Annapolis Nissan. Everyone was professional and helpful.
Posted on DealerRater by l_snowden
Excellent service. They kept in touch throughout the process. I wish I could get a extended warranty from them
Posted on DealerRater by crystalbrwn83
All employees I came into contact with were friendly and professional.
Hudson, Nick and Jose never pressured me to buy anything I wasn’t comfortable with. Such a pleasure!
Posted on DealerRater by judylentzbennettrn
Wonderful experience! Service, Sales! Finance & Accounting departments were a pleasure to work with. Highly recommend this dealership for any and all automobile needs.
Posted on DealerRater by ellwoodlm
Very good experience at my 5k service. Had my car ready when promised. I’ll be returning for my next service.
Posted on DealerRater by macs.miller
Efficient service with excellent attention to detail. I appreciate that they washed the car after it had gotten particularly dirty due to the snow.
Posted on DealerRater by matthew.sheridan
Rich Kemp was awesome to work with and got me the best deal. Very knowledgeable abut the truck.
Posted on DealerRater by Bill
Friendly, prompt service from knowledgeable, caring staff in a clean environment. Always done right and timely service.
Posted on DealerRater by jcjones04
Honestly this is the easiest Adulting thing I do every year thanks to the staff and quality of work preformed. From setting the appointment with Jennifer, to picking up my car which is always cleaner than I left it within 2 hours of dropping off. I am Grateful this location is so professional and quick with service It is the best dealership service department I have ever worked with!!! Thank You Nissan of Annapolis!
Posted on DealerRater by mistybreezywaters
I always get reliable, trustworthy service at a reasonable price from my friendly, nearby Nissan service center
Posted on DealerRater by charles.woodward1
Ken Miller in the Service Department has always been very helpful, knowledgeable and a nice person to work with.
Posted on DealerRater by luthermiller
Great salesman very friendly and knowledgeable great personality purchase a 2022 Nissan Murano also purchased a 2015 Murano in 2018 from this dealership
Posted on DealerRater by Wlandaverde0125
Rich Kemp was an exceptionally informative, formal , and friendly guide thru our first Nissan experience .
We look forward to trusting him with our future Nissan purchase .
Thank you Rich and Annapolis Nissan .
Posted on DealerRater by Wlandaverde0125
Folks there are very helpful, knowledgeable responsive, and courteous. This was my second car from there in 15 years.
Posted on DealerRater by sotalbott
Excellent service and always friendly, attentive staff who work hard to ensure a very pleasant experience
Posted on DealerRater by dcc0
Wonderful experience service provider was very helpful and promptly finish my work on Pathfinder Good
Posted on DealerRater by HARBEERSBATRA
Amazing service and people. That is important to me, and its what I receive every time I need a fleet car worked on or looked at.
Posted on DealerRater by joe@cfacrofton.com
Everyone was very helpful and kind and worked hard to make sure I was satisfied with my purchase
Posted on DealerRater by Scott
I walked in with my husband, then me and my husband Met Ahmer, as soon as we shook hands we felt comfortable already! The process when it came to trading our vehicle Ahmer made the process so simply and transparent with the sales manager nick we did not even hesitate! Thanks to Ahmer we are sitting on our brand new 2025 Nissan Pathfinder Platinum today! Nick was absolutely generous! I would highly recommend anybody looking for the best deal to come see Ahmer! THANK YOU FOR ALL YOU DO! I will be bringing back my kids to see Ahmer in the near future for their next vehicles and friends!
Posted on DealerRater by Long.john
Timely, accurate, and excellent communication. All went as planned, and I was satisfied. I want to trade in my vehicle.
Posted on DealerRater by buqueliso
Ahmer was absolutely incredible, no pressure, sales was an easy transparent process, smooth and GSM Rodney and Sales Manager nick was absolutely awesome to work with! I highly prefer Ahmer and the management staff for anyone looking to get a good deal! Please come see Ahmer he is the real deal
Posted on DealerRater by Uainfamous
Efficient and the staff communicated well with the customers. I never feel like they are trying to get over on me at this dealership. I drive past another Nissan dealer just to come to them!
Posted on DealerRater by kT
Good experience with Nissan in Annapolis. They handle a situation I had with attention and care.
Posted on DealerRater by tiffany_rod84
Fast and friendly service The facilities were clean and the waiting room was adequate size with refreshments
Posted on DealerRater by doware1
Very nice place and very friendly people. They saw us right away and made the process fairly smooth
Posted on DealerRater by Bobk
Great service. Friendly and efficient employees. Service manager clearly explained results of vehicle checkup and need for future services.
Posted on DealerRater by sheeshflynn
Had a great experience with purchasing my Nissan Murano. Claire was very easy to work with and very knowledgeable. Would purchase all my vehicles at this location. Thanks staff for your great service!!
Posted on DealerRater by shyrljanda7
I had a really nice experience buying my Nissan. Claire Schumacher was fantastic.She didn’t rush me at all. She was super patient considering I changed my mind a couple of times. My next vehicle will be a Nissan.
Posted on DealerRater by seanpatrickmitchell
Excellent. Everyone at the dealership was helpful and friendly. Zero issues here. Thank you very much.
Posted on DealerRater by bellchris019
Very professional and thorough. , especially our salesperson Ahmer . It was a pleasure at this location.
Posted on DealerRater by ctp425
Great service! ! I don't believe there is anything else to say about it. Thank you!
Posted on DealerRater by jdejesus64
This dealership employees were very professional. Things were completed timely, review was explained. I was very pleased.
Posted on DealerRater by fawilcots805
My service experience at Annapolis Nissan was outstanding! Avis was an extremely pleasant and professional. She throughly explained my repair process and what was completed. I had a great experience!
Posted on DealerRater by christina.hutchison75
Our salesperson, Hudson, continues to be outstanding in helping us feel more comfortable in our new Pathfinder. He is always very patient with us and we will certainly look for him for all of out Nissan needs.
Posted on DealerRater by brotn
The service underwriter (Jen) made my experience a pleasurable one with the friendly and professional way she communicated.
Posted on DealerRater by usnac46
The service center awesome! great experience and I will Definitely recommend them to family and friends!!!
Posted on DealerRater by chasjones93
Never ending customer service the minute I entered the service center bay from Mr. Ellis, to Kenneth the service advisor, to Steve in Parts, and Ray the service manager. Vehicle serviced properly and returned clean.
Thank you
Posted on DealerRater by thewickpsa
Everyone was very friendly. The service was fast and very professional. Very clean dealership I will definitely use them again.
Posted on DealerRater by wcrawf3846
Very professional and courteous staff. Nice waiting area and restroom. I made an appointment and my car service was completed in the time promised.
Posted on DealerRater by cdallam
Annapolis Nissan helped me find the vehicle with everything I desired . They were patient and worked with me every step of the way!
Posted on DealerRater by katiekobin
Nice employees, comfortable waiting area, clean appearance, it’s nice to have some refreshments available while we wait!
Posted on DealerRater by elysalou87
Annapolis Nissan is the best. Thanks for your help,time and expertise, and most of all your customer service is outstanding.
Posted on DealerRater by learningstacia
When we walked in we had a good feeling. Everyone was pleasant greeted us immediately. Very professional Hudson and Rodney went out of their way to make us happy. End result we purchased a car and are enjoying it
Posted on DealerRater by pattypolmateer
I have always been taken care of. I called ahead because I was 30-45 minutes early, they checked and got me in early.
Posted on DealerRater by dgins
I am always taken care of at Annapolis Nissan. Quick, Easy, Efficient! Ken is top notch!
Posted on DealerRater by UnitechCollision
Fast and easy. Had the car ready to go! I did all the paperwork on-line; all I had to do was come in and sign a few more pieces of paperwork. very friendly and helpful. Didn't try to sell me on any extras except the ones I wanted.
Posted on DealerRater by wmable
Saleswoman was knowledgeable. The dealership as a whole understood what I wanted and were happy to not push other things I didn't need.
Posted on DealerRater by anthbatz
Good dealership that did not pressure me in my purchase for a certified pre-owned vehicle.
Posted on DealerRater by chadalanhusted
I had an excellent experience buying my 2025 Nissan Pathfinder from Annapolis Nissan—friendly staff, smooth process, great communication, and a fantastic deal. They made everything easy and stress-free from start to finish. Highly recommend!
Posted on DealerRater by jason.d.tedder
Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.
Posted on DealerRater by raffyl1972
Great job, explained process and costs completely and friendly associates at all the service desks.
Posted on DealerRater by pchew50
My first maintenance appt. Efficient, in and out in no time. Always a pleasure. Thanks!
Posted on DealerRater by hanna_bett
Great service thank you professional friendly quick and I love my new truck !!!!I appreciate it
Posted on DealerRater by tammynick71
Everyone was very friendly and nice and makingsure i was ok. I was comfortable waiting in the lounge area.
Posted on DealerRater by angel62charles
Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.
Posted on DealerRater by scherej2
I had a wonderful experience. I really like that what I wanted based on what was affordable and comfortable for my family and I was taken in to consideration.
Posted on DealerRater by Nakesha Colbert
Prompt and excellent service. Reasonable wait time for oil change and everything that goes with it. Thank you.
Posted on DealerRater by melissalloyd1
Excellent group! They are great for sales and service. I highly recommend this dealership. Peace.
Posted on DealerRater by fwatkins0
Wonderful customer service. Completed timely. Scheduled when I was available. I will always use this location.
Leave a Review for Our Nissan Dealership in Annapolis, MD
At our Annapolis Nissan, we're always happy to see how our help had a positive impact on our customers, which is why we encourage you to leave a review! We're also constantly looking for feedback to further improve our services, so everyone that comes through our doors can benefit from an even smoother car-buying experience. Checking out the reviews we already have are guaranteed to show you just how diligently our employees work to give you the best time possible at our Nissan dealership in Annapolis, MD, which is why we already look forward to seeing your review.
Every Friday, we like to highlight one of our reviews, showing how our dealership benefits our community, while also displaying individual excellence within our business. If you leave a review, you just might get one of yours posted on our social media accounts, helping both you and us feel great! To get an in-person look at what we have to offer, schedule a test drive today at our Nissan dealership in Annapolis, MD, or simply contact us online at Annapolis Nissan with any questions you may have.
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