I came to the dealership to purchase a vehicle for my son. We were immediately greeted by Ahmer who was great! The car I came for had just been sold but he quickly found a vehicle that fit what I was looking for. Great experience start to finish. I included my son in the process so he could see how things work. From the sales prime to finance (she was great! I wish I remembered her name) the overall experience was 10 out of 10 and my son loves his car!!!!
Everyone I came in contact with both in person and over the phone was very professional and understanding. From the time my car was towed there for service I was kept abreast of parts needing ordered and when the work would be done and the cost.
I had an absolutely outstanding experience at Nissan Annapolis! From start to finish, the customer service exceeded every expectation I had. I initially spoke with Mitch, the Sales Manager, and he was exceptional. Everything he promised over the phone was delivered exactly as stated, no surprises, no pressure, just honesty and professionalism.
Then Mitch connected me with Dylan, who became our salesperson, and that’s when the experience became even better. Dylan was knowledgeable, patient, kind, and incredibly accommodating throughout the entire process. This vehicle purchase was for my elderly mother, and he treated her with such care, respect, and patience, which meant a lot to our family. He took the time to answer every question thoroughly, explained everything clearly, and made sure we were comfortable every step of the way.
What stood out most was how flexible and attentive Dylan was in meeting our needs. He truly made the entire car-buying experience smooth, stress-free, and enjoyable.
If you are ever in the market for a vehicle, do yourself a favor, go see Mitch and ask for Dylan. You will NOT be disappointed. My standards and expectations are extremely high, so if I’m this impressed, you already know the service was exceptional. Nissan Annapolis has earned a loyal customer and my highest recommendation!
Dylan was extremely professional and very knowledgeable. He was able to answer all our questions and then some. My friend and I had a wonderful experience with our visit here.
Took a Nissan Frontier Pro-4X.. super smooth ride, extremely satisfied. Dylan was incredible, super professional and personable, please ask for him when looking for a new car! Will be back soon for sure!
I’ve been coming here for regular service and maintenance, and every visit has been excellent. The staff is always friendly, professional, and transparent about what my car needs. They work efficiently, keep me updated throughout the process, and never try to upsell unnecessary services. The waiting area is clean and comfortable, and appointments are easy to schedule. It’s clear they care about customer satisfaction and quality work. Highly recommend this dealership for reliable and trustworthy service.
Posted on cars.com by SentraKittyKat
I’ve been coming here for regular service and maintenance, and every visit has been excellent. The staff is always friendly, professional, and transparent about what my car needs. They work efficiently, keep me updated throughout the process, and never try to upsell unnecessary services. The waiting area is clean and comfortable, and appointments are easy to schedule. It’s clear they care about customer satisfaction and quality work. Highly recommend this dealership for reliable and trustworthy service.
Posted on DealerRater by SentraKittyKat
Ahmer was great me and my wife got into the new Acura we will be back !
I had an amazing experience with Annapolis Nissan. When I originally purchased my vehicle in Texas, I immediately ran into a warranty issue with my instrument cluster—the display began delaminating after briefly rolling my window down in the rain. I dealt with two different dealerships trying to resolve it, but never got anywhere before relocating.
After moving to the area, I found Annapolis Nissan, and the difference was night and day. Not only did they take my issue seriously, but they fully resolved it in about two months. They even provided me with a loaner vehicle to help speed up the process while waiting on parts.
A huge thank you to Jennifer, who was absolutely incredible throughout the entire experience. She checked in with me every week, kept me updated, and made sure I always knew what was going on with my vehicle.
This level of customer service is rare, and I truly appreciate the care and professionalism from the entire team. Highly recommend!
My experience with Nissan of Annapolis was outstanding thanks to the exceptional service provided by Avis Hall and David Flynn. From start to finish, they delivered professionalism, transparency, and genuine care that made the entire process smooth and stress‑free.
Avis Hall was incredibly knowledgeable and attentive, taking the time to understand exactly what I needed and guiding me through every detail with patience and confidence. Her communication was clear, timely, and always focused on making sure I felt informed and comfortable.
David Flynn provided the same level of excellence, offering honest guidance, expert insight, and a friendly, welcoming attitude that made the experience feel personal rather than transactional. His professionalism and dedication to customer satisfaction truly stood out.
Together, Avis and David created a seamless, efficient, and enjoyable experience. Their teamwork, integrity, and commitment to exceptional service make them a standout duo at Nissan of Annapolis. I highly recommend working with them if you want a dealership experience that exceeds expectations.
Polite, professional and knowledgable. Considerate of parameters set for a purchase and no/low pressure sales. Rich and his manager were extremely kind and helpful.
I appreciate all the response during my initial inquiries with them online. Very straightforward and honest with the price I was given for a brand new car.
Highly recommend!
I want to highlight Advisor Jennifer K in service.. She’s wonderful, always warm and inviting. I was very upset about a very bad experience I had with Mr. Tire . I was frustrated and very overwhelmed. I explained to Jen what happened. And needed Nissan to look over my car . She took care of my appointment and transportation to and from work . Showed empathy and compassion in the moment . I went in to Nissan upset , overwhelmed and a little stressed . Jen’s bubbly personality and great customer made everything better . Nissan looked over my car brakes and suspension . I got my brakes done the same week . The techs did a great job . I’ve been going to Mr Tire for the last past few years . And that was a major mistake. Too much to type . But visiting Nissan again this week reminded me of what GREAT customer service looked like . Even down to the Shuttle drivers . And what accurate car repair felt like . My Nissan has been great to me . And if I want it to continue being great . I know Nissan service is the best choice . Customer service like Jen’s is what I needed in that moment. Grateful!
Great service and professionalism! My husband and I drove from Delaware to Annapolis Nissan for our purchase and could not be any happier. We highly recommend this dealership to anyone looking for honest professionals who do not leave you with "buyer's regret". Thank You, Annapolis Nissan!
Annapolis Nissan treated us to a great experience overall. Ahmer was extremely knowledgeable and helpful throughout the process, and was quick and responsive with any and all questions we had during our time at the store. Looking forward to our new 2026 Kicks SV, and will certainly be back in the future!
Ahmer gave me and my dad Tony the best experience and the management staff mitch and Dave was great as well we will definitely coming back with family and freidns thank you so much Ahmer
I had a great experience working with my salesperson, Claire, during the car-buying process. She was incredibly thorough and took the time to walk me through every detail of the vehicle, making sure I felt comfortable and informed at each step.
What really stood out to me was how easy and straightforward the negotiation process was - no pressure, just honest and clear communication. I truly felt like we were treated fairly and got a great value for our trade-in.
Overall, Claire's professionalism, knowledge, and approachable style made what can sometimes be a stressful experience feel smooth and positive. I would absolutely recommend working with her!
I have purchased several vehicles from different Annapolis car dealerships. Annapolis Nissan is the best. Second car I have purchased from Annapolis Nissan. Always Great Service, Great Prices, Great Teamworking focused on the customer. Thank You Steven Schneider Sales Rep for making it happen.
Great experience! Love how Annapolis Nissan takes care of you. I never felt pressured. Ahmer, Vinnie and Jose; all involved in my purchase were amazing as usual.
I met ahmer threw facebook market place and he gave me and my wife the best deal ever in ny new nissan armada thank you to ahmer for making my dreams come true he is amazing come see ahmer if you want a good deal
Mike lowe, David and Jose make my first dream car (Messages)possible, the customer service is beautiful I was so happy thanks guys I will definitely come again❤️♥️♥️
From the moment we walked into Annapolis Nissan, Claire Schumacher set the tone for what a truly professional car-buying experience should feel like. She wasn’t pushy, she wasn’t rushing us — she was knowledgeable, patient, and completely focused on making sure we understood every detail.
Claire took the time to walk us through every feature of the vehicle, explained all the options clearly, and answered every single question we had without hesitation. You can tell she genuinely cares about her clients making the right decision, not just making a sale.
What impressed us the most was her commitment. We were originally scheduled to come in on her day off to finalize everything and were fully prepared to reschedule so she would receive full credit for her hard work. Instead, Claire came in on her day off to personally make sure everything went exactly as she outlined from the beginning. That level of dedication is rare.
Claire represents what customer service is supposed to look like. Professional, detail-oriented, honest, and dependable. Annapolis Nissan is fortunate to have her on their team. If you’re buying a vehicle there, ask for Claire Schumacher — you won’t regret it.
Purchased a used 2011 Nissan Xterra in great condition at a good price. I'm out of state so wanted to make sure it was worth a trip. Was sent Carfax report immediately upon request; arranged a LemonSquad pre-purchase inspection with no problem. Settled on a price with Claire S. via email contingent on my personal inspection and test drive. The transaction went very smoothly. Claire even drove me back to the dealer from dropping off my rental car. Loving the vehicle.
Excellent service from Rich Kemp at Annapolis Nissan. Helped me find the truck I really wanted. Professional, courteous, and looking forward to working with Rich again.
They performed the services as requested and the experience was as expected. It was fine.
Posted on DealerRater by keelykozak
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Posted on DealerRater by sghvmarie
They performed the services as requested and the experience was as expected. It was fine.
Posted on cars.com by keelykozak
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Posted on cars.com by sghvmarie
Very good service provider I wa fully satisfied my car was taken good care
Service
Posted on DealerRater by HARBEERSBATRA
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Posted on cars.com by KJ90100
Very good service provider I wa fully satisfied my car was taken good care Service
Posted on cars.com by HARBEERSBATRA
We had a great experience at the dealership. The members were very attentive to our needs.
Posted on cars.com by kondashm
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Posted on DealerRater by KJ90100
We had a great experience at the dealership. The members were very attentive to our needs.
Posted on DealerRater by kondashm
I went to Annapolis Nissan to check out the 2025 year end clearance models. I was met at the door by a very enthusiastic salesman Mr. Ahmer Ilyas. (What a true gentleman.) He happily showed me the two cars I was interested in and went over in detail the features. He was pleasant to have on the test drive giving little personal details along the way and making sure to ask me about myself and my needs. Once I decided to move forward to discussing numbers his manager Rodney introduced himself while Ahmer made sure I knew where the rest room and waiting area for snacks and beverages were and offered to get me whatever I would like. While some people expect these things.. not all dealerships or salesmen show up in this way. I had been to a few before this and not a peep. And at least not with the energy Ahmer has to make you feel right at home. I appreciate that. Once a deal had been reached I met Jose the finance manager and Joel the director. Joel did pop in during negotiations to introduce himself and he was so very relatable as he had also experienced a similar financial situation such as myself. When I say these group of men went above and beyond to help me - it is an understatement. They patiently waited until I had Trustee approval and even allowed me to bring the car home to surprise my daughter having complete faith I would be approved. Even my daughter enjoyed Ahmer's zestful energy as she went to the dealership to have the tags put on recently. I look forward to the level of care they continue to show now that the purchase has been made. I have no doubt I'll be hearing from Ahmer as he even mentioned he would be sending a gift card for a restaurant for me and my daughter to enjoy and celebrate this purchase. Would I do business with them again - 100% and I have told my friends and family about this special group of men! Go see Ahmer - you will leave feeling like he went to work for YOU! Keep up the great customer service Annapolis Nissan!
This is the only dealership I have ever brung my vehicle to. The snacks and drinks they provide is a plus, and never have any issues with customer service or the service provided.
Posted on cars.com by SentraGal
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Posted on cars.com by davepiver0
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Posted on DealerRater by davepiver0
Ahmer was great salesmen I recommend dealing with him.
I brought my car in for an oil change and tire rotation in January 2026, and I was greeted by Jennifer Kellermann, who was courteous and professional. Jen explained the next car service that is needed in about 5 months. Thank you, Jen for an outstanding job!
Posted on cars.com by Karla Johnson
Best dealership in the DMV...Especially Jen in the service department....But everyone I've had contact with at Annapolis Nissan is great!!! Ill never go anyplace else for my vehicle needs!!!! Thank you Annapolis Nissan!!!!
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
Posted on DealerRater by Woods18
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
Posted on cars.com by Woods18
I had an amazing experience working with Rich. He was knowledgeable, honest, and really listened to what I was looking for. Everything was explained clearly and the process was stress-free.
Rich Kemp was absolutely the best and a fantastic representative. He was knowledgeable, listened to me and addressed all my concerns. I highly recommend Annapolis Nissan and Rich Kemp.
I will always use the service department for service on my vehicle. I always receive excellent service.
Posted on DealerRater by prplpenguin
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
Posted on DealerRater by agnes_etane
I will always use the service department for service on my vehicle. I always receive excellent service.
Posted on cars.com by prplpenguin
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
Posted on cars.com by agnes_etane
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Posted on DealerRater by TD0902
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Posted on cars.com by TD0902
AHMER GAVE ME CUSTOMER SERVICE THAT IS UNBELIEVABLE.
AHMER ILYAS at Annapolis Nissan is a solutions oriented sales man, friendly, and cares about his customers’ experience. It was a pleasure working with him.
I always have a great experience with Nissan in Annapolis. Hudson is always on top of his game and explains everything so thoroughly and clearly. He truly goes above and beyond to make every visit smooth and stress-free.
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Posted on DealerRater by gerri103
Thanks Ken Miller and service crew!!! Appreciate the good service work on my vehicle and for your knowledge and politeness.
Had an issue with my radio. Called Zeek in the Service Department and they got me in, remedied and remedied the issue. Really appreciate the staff. Thanks everyone!
Wanted to add that the service department really looks out for the customer. They always get me in and out for service work. Thanks everyone!! Thanks Zeek!!
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Posted on cars.com by stskwsk
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Posted on DealerRater by stskwsk
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Exceptional Customer Service!
I recently had the pleasure of working with Marissa Ortiz, Chuck Thompson and Rodney Mattison during my car-buying experience, and I must say, Marissa’s customer service was exceptional. She exhibited great patience, persistence, and interacted with me in a way that made the process enjoyable. While she was somewhat pushy, her dedication to ensuring I got the right car in great condition was evident. Overall, I appreciate her professionalism and commitment to customer satisfaction. Thank you Chuck for aiming to serve me with the best deal possible out in the market with all amenities included. Rodney, Thank you for engaging with me in this deal and allowing me to make a thorough analysis of the vehicle taking my well deserved time in doing so.
Thank you to Claire for assisting me in my purchase today !! I did not have the best credit, but she worked with me, provided me all possible options and I came out of the dealership with a SVU like I was hoping for, for my growing family. Thank you for all that you did for me today!
This is my 3rd time getting a car from this Nissan location and I will keep coming back! They make the car buying process so much easier. Luciano and Chuck were the best and nicest people I've ever had the pleasure of working with. I'm so grateful to Nissan and all the wonderful people there!
Amazing , beautiful experience. I felt like they really tried to help me get the best and and Chuck exceeded my expectations. Claire was super nice and made the test drive so comfortable. Thank you nissian Annapolis.
My first time visiting annapolis Nissan and it was the best experience. Marissa Ortiz was very helpful, friendly and patient with me. I will definitely return.
Subject: Exceptional Service Experience at Annapolis Nissan
Dear Nissan
I hope this message finds you well. I wanted to take a moment to express my utmost satisfaction with the exceptional service I received at Annapolis Nissan this past Saturday.
To begin with, the outstanding customer service started right from the moment I arrived. Despite my appointment being scheduled for 9:30 am, the team at Annapolis Nissan graciously accommodated me at 8:45 am, showcasing their commitment to customer convenience.
Ms. Katie, who assisted me during my visit, went above and beyond to make me feel valued as a customer. Addressing me by my sir name added a personal touch that was truly appreciated. She took the time to explain the expected duration of my wait and offered a ride to a local McDonald's, ensuring I was comfortable during the service.
When my vehicle was ready, Ms. Katie took the extra effort to provide a comprehensive explanation of the service that was completed. The oil change and tire rotation at 7,000 miles were detailed, and she even took the time to share the positive outcome of the vehicle inspection, with all boxes marked green. This transparency in communication instilled confidence in the quality of service provided.
Moreover, I was pleasantly surprised by the reasonable final cost of $112 for the services rendered. The efficient payment process with the cashier further contributed to the overall smooth experience.
From the beginning to the end, my visit to Annapolis Nissan surpassed my expectations. The exceptional service, attention to detail, and courteous staff have left a lasting positive impression. I wanted to take a moment to express my gratitude and commend the Annapolis Nissan team for their commitment to customer satisfaction.
Thank you once again for providing a stellar experience, and I look forward to continuing my relationship with Annapolis Nissan for future automotive needs.
Best regards,
L. Pulley
2022 Nissan Rogue Sport
Went in for oil change and tire rotation. They completed the multi point inspection like they always do. I like taking my vehicle to Annapolis Nissan. The staff is efficient and courteous as always.
Wow! If you are looking for an extremely positive buying experience for a used or new car please go here. Being in Consumer Loan Servicing for over 15 years dealership horror stories are the normal things I hear about when handling member concerns. Not here at all! Our interactions with the team were extremely positive and professional. Marissa our sales associate was outstanding. Truly made this process just a pleasurable experience all the way around. Rodney the sales manager took care of all of our concerns, provided a very fair trade in value for our car and honored the price online of the used car we found. Faruq made sure we were taken care of while we waited for a quick repair on our used car purchase and allowed us to try the newest electric Nissan. It was a really neat car to use for a quick trip to grab dinner. You should check it out. Financing was really quick and all ready to go without any issues. No pressure for add on products which really impressed me. All around the team at Annapolis Nissan are outstanding and I 100% recommend this dealership and the experience to anyone.
My step son and I visited Annapolis Nissan today. Marissa was the first person to come out and talk to us. She was very friendly, knowledgeable, and professional. We look forward to working together in the future.
I’ve been going to Nissan of Annapolis for the past 2 years to have my vehicle serviced . And I have to say that Zeek Curtis is an outstanding service rep. He makes sure that I’m always taken care of in a fashionable manner. Very polite and knowledgeable.
Along with the service that was provided, I was so pleased and impressed with Jennifer and her willingness to spend time explaining things in understandable detail. Her positive personality is a definite plus. I also had the pleasure of being shuttled by Ellis who was a joy to talk with.
I made an appointment for 4PM to have my car serviced for oil change and tire rotation. I arrived at 3:45 PM and the service technicians completed my work and I was on my way home by 4:10PM. I was extremely pleased with the intake service manager Jen who was pleasant, polite and professional assisting me. Thank you!
The assistance provided by the service desk was invaluable, demonstrating a clear understanding of how to address my concerns. Their commitment to completing the work diligently stood out in contrast to the experience I had at another Nissan in Laurel. Moreover, they took the initiative to follow up with me to ensure I felt secure while driving the vehicle.
I had an exceptional experience from intake to completion. Kudo's to Zeek Curtis.
I had an exceptional experience from intake to completion. Kudo's to Zeek Curtis.
I greatly appreciated Katie Carter's excellent customer service from start to finish. She was friendly, thoroughly described the services that were performed and provided updates on my car's current condition, and helped me feel valued as a customer at Nissan. I will definitely return for future services.
Wonderful car buying experience! Jose was my sales consultant that helped me find my Murano and I love it! I never felt pressured or overwhelmed as I often do at car dealerships. The finance director Kathy was very thorough and took her time ensure that I was comfortable and covered. Had the opportunity to meet several other staff members and everyone was very helpful and friendly.
The customer service I received from Katie and Katrina was A1 service! They listen to my concerns and Katie explained everything so I didn't have to stress anymore. So thankful for their wonderful customer service at this location! I will be back!
Marissa and Ramesh were incredibly helpful. Marissa helped me test drive two separate cars and answered all my questions. Ramesh was great at helping to finalize the deal and work with me. Both were very helpful and so easy to work with. Coming here to get a new car was the best decision.
Nissan of Annapolis is an amazing dealership. My wife and I were looking for an SUV and we got in contact with Luciano Luongo, the best auto consultant we’ve ever dealt with. He was professional, knowledgeable, and made the purchase process smooth like butter. What’s more? A couple months later (yesterday), we needed a copy of our state inspection certificate. Guess what? Mr. Luciano helped out like we were brand new customers about to buy again. Within less than 24 hours we got what we needed. Where do you get such excellent customer service? Honestly, buy from Nissan of Annapolis and make sure you ask for Luciano Luongo. We got a 2021 Chevy Equinox from him and it’s exactly what we needed. Grazie Mille Luciano!
Had oil change & tire rotation. Ralph Curtis took swift and great care of my vehicle. BUT, what was really fantastic was that I have been to the MDOT at least 5 times since June to try to re-register my car from my deceased husband's name to mine and each time they said I needed different paperwork. I showed what I had to Ramesh Deonerain & Marissa Ortiz and with less than 2 hours they had my new title, new tags and all necessary paperwork completed. There are no words to thank them all enough for the fantastic job they did on the car and for me personally.
ive never been to a dealership that made me feel like i was among friends before. Katie really goes above and beyond and I'll be coming back for her specifically
Check in was fantastic. Katie is very knowledgeable of cars and very caring and patient with the customers. I had the pleasure of hearing her talk on the phone to a customer and she was very patient and caring. In fact when she got off of the call I told her what great customer service manners that she had
My service agent, Jennifer was great to work with. Explained the issues with my car in detail and confirmed what needed to be done immediately and what could wait. I decided to get all issues addressed. While I waited (estimated time was 3.5 hours) Jennifer was kind enough to schedule transportation so I could get some food. In addition she was able to find a coupon for me to save a few dollars. Her service with a smile was most appreciated!
Jenn went above and beyond to help get my car repaired. I appreciate Annapolis Nissan for honoring a maintenance agreement from another dealership. I would definitely recommend this dealership
Came in for oil change and tire rotation. Also had them check into a rattling noise. Everything was completed. Customer service was good. I was greeted at my car, was serviced in good time and my service coupon was honored.
Jose and the staff were amazing with assisting me with the purchase of my new Kicks! I was in and out in a timely manner, which was appreciated because I was starving! I will definitely recommend Annapolis Nissan!!
I must express my utmost appreciation and admiration for Jenn, as she truly deserves all the praise. Her exceptional service and expertise left such a positive impression on me that I feel compelled to write this glowing review. Upon entering the establishment, I initially relied on my husband to handle the conversation. However, once I engaged in a conversation with Jenn, all my worries dissipated. Her ability to articulate and provide me with crystal-clear explanations of the process and what I should anticipate was truly remarkable.
At first, I was not satisfied with $75 for just an oil change. Usually that charge was buried with other charges. I guess I was still thinking about decades ago. Jenn, the service rep, explained how much the price of oil had gone up, and Jenn also told me that Annapolis Nissan has been using a top-grade 0W-20 synthetic oil for my car for years. And so, I thought why should I change what has made my car run so well for so long? And then I saw a $69.95 oil change price on a TV information screen. Jenn's talking me through my concerns made me leave satisfied rather than disgruntled. Thanks to all the Annapolis Nissan team. Norm.
The best experience I have ever had at a car dealership.
They made me and my mom feel like home.
So caring, so understanding of our needs. We purchased 2 cars from Nissan, our salesperson Jose Hernandez is the best and his Spanish was very helpful when communicating with my mom.
Unlike other dealerships we felt under no pressure to make the purchase and that is exactly why we purchased the 2 Nissan Rogue here at Annapolis Nissan. The owner and finance person were so helpful and made us feel like family.
The cars were in perfect condition, shiny and very clean!
Thank you Annapolis Nissan. I will definitely come back and send you many more clients.
Ramesh, Luciano and Kathy all were fantastic and really helped us out with getting my niece her first car. they gave us a great price on the car and stayed after hours to get the deal done. Highly recommend this dealership.
This dealership is a shining star. Everyone I have ever encountered treats you like family. The sales manager Rodney was very accommodating and helped make the transaction nice and smooth. Our sales consultant Michael was very knowledgeable and patient. He even sat in the car with me to go over all of the features. Before I drove away he made sure I had things set up the way I wanted them. David in Finance had us in in out in no time. It is very obvious the new ownership at this dealership has taken great care to make sure not only the Nissan name is being held to a high standard but that their team and customers are treated like real family.
Annapolis Nissan made the car buying experience great! Rodney, Greg and Mike were awesome. They had the exact car that I needed, when I needed it. If you are in need of a vehicle, go see these guys.
The representative was so nice she took such good care of my car issues and even followed up the next day to make sure everything was still working properly
Friendly service department advisors and technicians were good and my car was cleaner than when i brought it there for service. I really appreciate a smile and a friendly greeting when i am doing business. You get all of that and more at Bayside Nissan.
Great experience! They are super nice and they are able to accommodate any request. Ask for Luciano Luongo he was very professional and helped me in the whole process. Highly recommend!
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Very professional and great customer service!
My service advisor was really personable and very helpful.
Katie is awesome along with Jennifer love this service department. I wish they would have more incentives for repeat customers than just the mailers for oil changes.
Had a fantastic experience at Annapolis Nissan- Katie Carter was extremely helpful, knowledgeable and friendly. Katie answered all of my questions and made my service experience a delight!
Katie, in the service dept., is top notch!!
Her kindness, knowledge, and overall professionalism is something rarely seen today. She goes above and beyond for both the dealership and the customer.
Nissan is blessed with having her as their customer relations service advisory and I'm lucky she's there when I need her.
Super happy with the whole experience with a warranty related issue. Ralph Curtis and Kaitlynne Carter were great at explaining things every step of the way. We are very happy and feel comfortable bringing things back to this specific dealership 100%
I started this process with Greg , the owner around August 10th. By that Saturday, I was in a brand new car. Greg actually held a car for me which went well above and beyond. When I first arrived at Annapolis Nissan, within seconds Marisa greeted me with a huge smile and as soon as I walked in, the whole staff greeted me the same way.
I then saw Luciano, who in my opinion was so knowledgeable about the Nissan Rogue and the in's and outs of it, he might as well built it! He gave me an unbelievable inservice on the car. So I would not be waiting around, Kathy in Finance, took time on her Saturday and did an amazing job explaining in detail all paperwork I was signing. I cannot say one bad thing about each and every employee at Annapolis Nissan!
I went to Annapolis Nissan to get an oil change. Katie was helping me that day. She explained the procedure very well and went over some add on’s, so that I could choose exactly what I wanted done with my vehicle. She went over the estimated time and recommended me to schedule an appointment in the future for faster service. When I picked up my vehicle she explained what they had recommended me to get done and fees. Katie was awesome! I will definitely be back in the future.
Nissan of Annapolis has been amazing to work with on the purchase of our new Nissan Ariya. Ms. Kathy, Jose, and Rodney all worked with us to ensure a smooth process. Even when hiccups occured they kept us informed and worked it out. Our last Nissan experience had us about to give up on Nissan but they have allowed for a second chance. Highly recommend!
They got me in quickly and diagnosed the issues as requested. I'm filing a claim so I haven't scheduled the actual work yet. Katie was great with scheduling and keeping me up to date on the diagnosis. She even provided feedback and suggestions. I would definitely use the services of this location again. Kudos to Katie for being so efficient and informative!
Marissa (sales representative) did an amazing job and we bought a new Titan! The rest of the sales team and finance manager were excellent too. 5 stars! 10 out of 10. Cheers to Nissan of Annapolis for holding the line of class act professionalism. I will be going back to buy my next new vehicle for my wife.
Marissa is the best and David. She made me at ease and really found the perfect car for me. I liked my experience so much my son just bought a car from them today. They are all so nice there.
This place is the best dealership I have ever delt with. They had me in and out so quickly, everyone treated me with respect and they made me feel at home. I will say Marissa, David, and Ramesh are absolute pro's! Next time you are thinking of buying a car make sure you go see them!
I was in and out for service within an hour and I was grateful because I was leaving out of the country. The staff are professional and cordial every time my car gets serviced.
Despite some major challenges in the buying process (outside of theirs or my control), Rodney and Jose were a polite, accommodating, and professional throughout the whole process, and I would definitely recommend Annapolis Nissan if you’re looking to purchase a pre-owned vehicle!
Luciano Luongo did an excellent job of selling me my Nissan Kicks. He explained everything and was very professional and wonderful. He also did a magnificent job of explaining all of the car's features, and answered all of our questions. He deserves a raise. He is totally awesome.
Marissa was incredibly helpful and knowledgeable. She made the car-buying experience quick and easy. Actually, everyone involved was friendly and super helpful.
outstanding sales and service. I Am 68 years old and have delt with alot of car dealers in my time and these guys are A++++ in my book. Best sales and service l have ever had. Thank you so much, Jeff Tarr from Pasadena Md.
We recently bought a new Nissan Sentra SV from your dealership. From the time my daughter and I walked onto the lot and was greeted by Marissa Ortiz we knew we wanted to by a car from her. She went above and beyond by getting to know us and what we were looking for. When you didn't have it on the lot, she went personally and brought it back so we could look at it. We will recommend her and all of you at Annapolis Nissan to our friends and will be back soon for another vehicle for our other daughter.. Thank you also to David Flynn who made the financing of the car go smoothly. I also want to give a shout out to Kaitlynne in the service department who does an amazing job when I bring my Armada in for service.
Katie in the service department was awesome. I lost my card and she remembered me and mentioned it was my personality, the friendly conversations and laughs we shared. I drippedmycard and she called me right a way and said Ms.Wiley I believe you dropped your card. I wouldn't have known until probably the next day that I didn't have it. She was so sweet and made me feel right at home and comfortable knowing my car was in good hands. Thanks Katie,❤.
I look forward to future services through Nissan of Annapolis
In all my years of car shopping, Claire has been the most detailed car sales rep I have ever worked with. She was patient, courteous, and kindly walked me through all the features in my new vehicle without the feeling of being rushed or pressured. Additionally, our finance rep (unfortunately can't recall her name, but she was a caucasian female), also did a phenomenal job. She was super friendly to our son, and she explained all of the service packages in great detail. We will highly recommend our friends and family to visit Annapolis Nissan, specifically because of the excellent customer service provided by both of these ladies.
The salesperson was knowledgeable and understanding of my price range. She knew exactly what trim level that would be and explained the features. The finance department was great as well. No wait, in and out. This was the fastest and least stressful experience, I have had with buying a car.
Claire was amazing ! So helpful, so knowledgeable, so relatable and most importantly- NOT pushy. She was very patient with answering all of our questions and went above and beyond to make sure we got what we wanted.
Mr. Ellis was super nice and professional; he greeted me upon my arrival and shared a nice conversation as I waited to be seen.
Jen was awesome!! She was very informative from the start of making my appointment until the time I picked my car up after the service. You can tell she knows her stuf; she was extremely professional and has a friendly personality.
I have been here twice so far and each time Katie has been such a pleasure to work with. She was very polite, helpful just all around the best customer service I have received in a while. I definitely will be coming back to this location.
Start to finish the process of buying a car was made easy. Mike took time to explain everything about the car and was very helpful answering any questions. First time I have purchased a car and did not feel stressed or pressured at any time. Will definitely be back.
Management Vinny, followed everything that we agreed on. Ordered the car that I wanted, price matched to an exact car on the lot just not the color I wanted. Steven provided weekly updates on the arrival. On the day that I purchased the car, Mike filled in for Steven until he got back, Mike was extremely patient, bc we did look at other cars and test drove before making the final decision. Kathy in financing was great to work with. Across the board, it was a great experience, worth the wait, and would like to conduct business again in the future!
After totaling a vehicle in North Carolina, I reached out to an old friend in the Annapolis area to find a new vehicle. After much looking around, I landed...
Ken M is awesome! This Nissan I never feel any pressure to do any services, they just tell you what is needed and don't try to upsell you. I appreciate the...
I went in to test drive a used car and worked with Claire. This was my first time buying my own car and Claire took the time to show me various cars, talk...
My review is based solely on my experience with the service department, specifically Zeke.
I have had a horrible time dealing with Nissan corporate regarding...
I hated going to the dealership for anything. Its always a fight. I have a 2019 Frontier SL. I tried the dealership in Bowie very disappointed with service...
2008 Pathfinder was running hot. Took it to Bayside. They diagnosed and fixed the problem quickly. Even checked out the entire car and replaced missing exhaust...
I’ve been coming here for regular service and maintenance, and every visit has been excellent. The staff is always friendly, professional, and transparent about what my car needs. They work efficiently, keep me updated throughout the process, and never try to upsell unnecessary services. The waiting area is clean and comfortable, and appointments are easy to schedule. It’s clear they care about customer satisfaction and quality work. Highly recommend this dealership for reliable and trustworthy service.
Posted on cars.com by SentraKittyKat
It was a very good experience and I would go back and do it again
Visited several Nissan Dealers in DE and MD, Annapolis Nissan earned my business, a great Car at a good price, all was as promised
Posted on cars.com by The Title Guy
They performed the services as requested and the experience was as expected. It was fine.
Posted on cars.com by keelykozak
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Posted on cars.com by sghvmarie
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Posted on cars.com by KJ90100
Very good service provider I wa fully satisfied my car was taken good care Service
Posted on cars.com by HARBEERSBATRA
We had a great experience at the dealership. The members were very attentive to our needs.
Posted on cars.com by kondashm
This is the only dealership I have ever brung my vehicle to. The snacks and drinks they provide is a plus, and never have any issues with customer service or the service provided.
Posted on cars.com by SentraGal
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Posted on cars.com by davepiver0
I brought my car in for an oil change and tire rotation in January 2026, and I was greeted by Jennifer Kellermann, who was courteous and professional. Jen explained the next car service that is needed in about 5 months. Thank you, Jen for an outstanding job!
Posted on cars.com by Karla Johnson
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
Posted on cars.com by Woods18
I will always use the service department for service on my vehicle. I always receive excellent service.
Posted on cars.com by prplpenguin
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
Posted on cars.com by agnes_etane
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Posted on cars.com by TD0902
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Posted on cars.com by gerri103
Everyone was very friendly and informative, they made sure to explain everything and answer all my questions I had. I appreciate everything
Posted on cars.com by garrett
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Posted on cars.com by stskwsk
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Posted on cars.com by nicolewade1010
Ahmer was great to work with! I appreciate help with my car deal. This is my second time purchasing a vehicle with Annapolis Nissan, and I’ve been very pleased both times.
Posted on cars.com by jerijae
Avis and the entire team are extraordinary! They are professional, efficient and have very pleasant demeanors. Avis is really great customer service personified! It is nice to know that you can come to this location in full confidence knowing you and your vehicle will be well taken care of.
Posted on cars.com by bonita.mayfield
All of the people I came in contact with were top notch and very knowledgeable.
Posted on cars.com by brucebbeall
Courteous and efficient service by the entire team at Annapolis Nissan. I will be using them again!!!
Posted on cars.com by matthew.sheridan
Rodney was great at keeping us informed on the process and explaining how the completion of the sale would go. Claire provided the information requested and looked for the right vehicle for us, she had Jeymi fill in for her and Jeymi was very helpful. Jose was great at explaining forms and options for added purchases. This was our first time at Annapolis Nissan as we were purchasing out of state, and we were very impressed with everyone at the deanship! I returned the following day as my son received our 2021 Rogue when we purchased our new Rogue. It needed a front License plate holder, we asked Rodney for assistance and he was so very helpful, took to the parts department, introduced us to the young man there who was extremely helpful. our whole experience was outstanding.
Posted on cars.com by sueanneumann
Very friendly staff. Very easy and flexible scheduling. Quick and efficient service. Clean waiting area.
Posted on cars.com by abrooketor
Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!
Posted on cars.com by hcpops
This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.
Posted on cars.com by vexingvm
Customer service is very important to me, thank you for giving me a reason to continue to to business at your location!
Ken Miller is an excellent service rep. The dealership is fine --- even though my radio has been cutting out for hours or days since i got it in March. . I've taken it there twice already and asked them to fix it, but they say they can't find the problem.
Posted on cars.com by christeph616
Thank you Rich Kemp for getting me the perfect truck, you were amazing, thank thanks thank you so very much I will send others to you. It was indeed a pleasure and a fabulous five star customer service
Posted on cars.com by graefeiii
Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.
Posted on cars.com by UnitechCollision
I really liked the Annapolis Nissan's approach to customer service and car sale negotiation. Ahmer was excellent to work with and represented Annapolis Nissan well in his business dealings. - I did not directly interact with the service department during the purchase of my new car.
Posted on cars.com by the_american52
Very courteous and accommodating. Takes the time to explain in detail service being provided during appointment
Posted on cars.com by valdaevans46
Rich Kemp made our car buying experience very enjoyable. It was very quick and easy.
Posted on cars.com by Libjohn
Very pleased with the service we received during our radiator repair and oil change/ tire rotation
I purchased a car on Dec. 1, 2025, and I was promised a new owner's manual, and I have not received it. It was supposed to be mailed but never received. I went there on 12/24/25 and it was there. They wanted to give it to me via email, and I said no. Very unhappy about this experience. Rich Kemp was my salesperson, and I was not happy at all. I like the car but an owner's manual is necessary so I can understand the key features of the car. Finally received an owner's manual after writing a letter to the manager of Annapolis Nissan he called when he received the letter and ordered an owner's manual and it arrived last Friday thank you
Posted on cars.com by rwillingham.cw
Excellent service. They kept in touch throughout the process. I wish I could get a extended warranty from them
Posted on cars.com by crystalbrwn83
Thank you for the good buying experience that I had at Annapolis Nissan. Everyone was professional and helpful.
Posted on cars.com by l_snowden
All employees I came into contact with were friendly and professional. Hudson, Nick and Jose never pressured me to buy anything I wasn’t comfortable with. Such a pleasure!
Posted on cars.com by judylentzbennettrn
Wonderful experience! Service, Sales! Finance & Accounting departments were a pleasure to work with. Highly recommend this dealership for any and all automobile needs.
Posted on cars.com by ellwoodlm
Very good experience at my 5k service. Had my car ready when promised. I’ll be returning for my next service.
Posted on cars.com by macs.miller
Efficient service with excellent attention to detail. I appreciate that they washed the car after it had gotten particularly dirty due to the snow.
Posted on cars.com by matthew.sheridan
Rich Kemp was awesome to work with and got me the best deal. Very knowledgeable abut the truck.
Posted on cars.com by Bill
Friendly, prompt service from knowledgeable, caring staff in a clean environment. Always done right and timely service.
Posted on cars.com by jcjones04
I was faced with an inconsistent heat problem in my Nissan Altima. I called Annapolis Nissan and spoke to Jennifer Kellermann in Customer Service. Jennifer really helped me from the beginning to the end in getting this heating issue fixed. She constantly kept me updated on the heat inspection process until the problem was resolved. Jennifer is polite and respectful, and this really means a lot when you are dealing with customers. Jennifer deserves an outstanding rating, and I recommend that she gets a top reward. Thank you, Jennifer, and I hope to see you next time when I'll need to get an oil change and tire rotation! Smile!!
Posted on cars.com by Karla Johnson
Honestly this is the easiest Adulting thing I do every year thanks to the staff and quality of work preformed. From setting the appointment with Jennifer, to picking up my car which is always cleaner than I left it within 2 hours of dropping off. I am Grateful this location is so professional and quick with service It is the best dealership service department I have ever worked with!!! Thank You Nissan of Annapolis!
Posted on cars.com by mistybreezywaters
I always get reliable, trustworthy service at a reasonable price from my friendly, nearby Nissan service center
Posted on cars.com by charles.woodward1
Ken Miller in the Service Department has always been very helpful, knowledgeable and a nice person to work with.
Posted on cars.com by luthermiller
Great salesman very friendly and knowledgeable great personality purchase a 2022 Nissan Murano also purchased a 2015 Murano in 2018 from this dealership
Posted on cars.com by Wlandaverde0125
Folks there are very helpful, knowledgeable responsive, and courteous. This was my second car from there in 15 years.
Posted on cars.com by sotalbott
Rich Kemp was an exceptionally informative, formal , and friendly guide thru our first Nissan experience . We look forward to trusting him with our future Nissan purchase . Thank you Rich and Annapolis Nissan .
Posted on cars.com by Wlandaverde0125
Excellent service and always friendly, attentive staff who work hard to ensure a very pleasant experience
Posted on cars.com by dcc0
Wonderful experience service provider was very helpful and promptly finish my work on Pathfinder Good
Posted on cars.com by HARBEERSBATRA
Amazing service and people. That is important to me, and its what I receive every time I need a fleet car worked on or looked at.
Everyone was very helpful and kind and worked hard to make sure I was satisfied with my purchase
Posted on cars.com by Scott
I walked in with my husband, then me and my husband Met Ahmer, as soon as we shook hands we felt comfortable already! The process when it came to trading our vehicle Ahmer made the process so simply and transparent with the sales manager nick we did not even hesitate! Thanks to Ahmer we are sitting on our brand new 2025 Nissan Pathfinder Platinum today! Nick was absolutely generous! I would highly recommend anybody looking for the best deal to come see Ahmer! THANK YOU FOR ALL YOU DO! I will be bringing back my kids to see Ahmer in the near future for their next vehicles and friends!
Posted on cars.com by Long.john
Timely, accurate, and excellent communication. All went as planned, and I was satisfied. I want to trade in my vehicle.
Posted on cars.com by buqueliso
Ahmer was absolutely incredible, no pressure, sales was an easy transparent process, smooth and GSM Rodney and Sales Manager nick was absolutely awesome to work with! I highly prefer Ahmer and the management staff for anyone looking to get a good deal! Please come see Ahmer he is the real deal
Posted on cars.com by Uainfamous
Efficient and the staff communicated well with the customers. I never feel like they are trying to get over on me at this dealership. I drive past another Nissan dealer just to come to them!
Posted on cars.com by kT
Good experience with Nissan in Annapolis. They handle a situation I had with attention and care.
Posted on cars.com by tiffany_rod84
Very nice place and very friendly people. They saw us right away and made the process fairly smooth
Posted on cars.com by Bobk
Fast and friendly service The facilities were clean and the waiting room was adequate size with refreshments
Posted on cars.com by doware1
Great service. Friendly and efficient employees. Service manager clearly explained results of vehicle checkup and need for future services.
Posted on cars.com by sheeshflynn
Had a great experience with purchasing my Nissan Murano. Claire was very easy to work with and very knowledgeable. Would purchase all my vehicles at this location. Thanks staff for your great service!!
Posted on cars.com by shyrljanda7
I had a really nice experience buying my Nissan.Claire Schumacher was fantastic.She didn’t rush me at all. She was super patient considering I changed my mind a couple of times. My next vehicle will be a Nissan.
Posted on cars.com by seanpatrickmitchell
Excellent. Everyone at the dealership was helpful and friendly. Zero issues here. Thank you very much.
Posted on cars.com by bellchris019
Very professional and thorough., especially our salesperson Ahmer . It was a pleasure at this location.
Posted on cars.com by ctp425
Great service!! I don't believe there is anything else to say about it. Thank you!
Posted on cars.com by jdejesus64
This dealership employees were very professional. Things were completed timely, review was explained. I was very pleased.
Posted on cars.com by fawilcots805
My service experience at Annapolis Nissan was outstanding! Avis was an extremely pleasant and professional. She throughly explained my repair process and what was completed. I had a great experience!
Posted on cars.com by christina.hutchison75
Our salesperson, Hudson, continues to be outstanding in helping us feel more comfortable in our new Pathfinder. He is always very patient with us and we will certainly look for him for all of out Nissan needs.
Posted on cars.com by brotn
The service underwriter (Jen) made my experience a pleasurable one with the friendly and professional way she communicated.
Posted on cars.com by usnac46
The service center awesome!great experience and I will Definitely recommend them to family and friends!!!
Posted on cars.com by chasjones93
Never ending customer service the minute I entered the service center bay from Mr. Ellis, to Kenneth the service advisor, to Steve in Parts, and Ray the service manager. Vehicle serviced properly and returned clean. Thank you
Posted on cars.com by thewickpsa
Everyone was very friendly. The service was fast and very professional. Very clean dealership I will definitely use them again.
Posted on cars.com by wcrawf3846
I had an issue with my vehicle and Nissan stepped right in to fix the issue. Great customer service!
Posted on cars.com by tiffany_rod84
Very professional and courteous staff. Nice waiting area and restroom. I made an appointment and my car service was completed in the time promised.
Posted on cars.com by cdallam
Annapolis Nissan helped me find the vehicle with everything I desired . They were patient and worked with me every step of the way!
Posted on cars.com by katiekobin
Nice employees, comfortable waiting area, clean appearance, it’s nice to have some refreshments available while we wait!
Posted on cars.com by elysalou87
Annapolis Nissan is the best. Thanks for your help,time and expertise, and most of all your customer service is outstanding.
Posted on cars.com by learningstacia
When we walked in we had a good feeling. Everyone was pleasant greeted us immediately. Very professional Hudson and Rodney went out of their way to make us happy. End result we purchased a car and are enjoying it
Posted on cars.com by pattypolmateer
I have always been taken care of. I called ahead because I was 30-45 minutes early, they checked and got me in early.
Posted on cars.com by dgins
I am always taken care of at Annapolis Nissan. Quick, Easy, Efficient! Ken is top notch!
Posted on cars.com by UnitechCollision
Fast and easy. Had the car ready to go! I did all the paperwork on-line; all I had to do was come in and sign a few more pieces of paperwork. very friendly and helpful. Didn't try to sell me on any extras except the ones I wanted.
Posted on cars.com by wmable
Saleswoman was knowledgeable. The dealership as a whole understood what I wanted and were happy to not push other things I didn't need.
Posted on cars.com by anthbatz
Good dealership that did not pressure me in my purchase for a certified pre-owned vehicle.
Posted on cars.com by chadalanhusted
I had an excellent experience buying my 2025 Nissan Pathfinder from Annapolis Nissan—friendly staff, smooth process, great communication, and a fantastic deal. They made everything easy and stress-free from start to finish. Highly recommend!
Posted on cars.com by jason.d.tedder
Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.
Posted on cars.com by raffyl1972
Great job, explained process and costs completely and friendly associates at all the service desks.
Posted on cars.com by pchew50
My first maintenance appt. Efficient, in and out in no time. Always a pleasure. Thanks!
Posted on cars.com by hanna_bett
Everyone was very friendly and nice and makingsure i was ok. I was comfortable waiting in the lounge area.
Posted on cars.com by angel62charles
Great service thank you professional friendly quick and I love my new truck !!!!I appreciate it
Posted on cars.com by tammynick71
Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.
Posted on cars.com by scherej2
I had a wonderful experience. I really like that what I wanted based on what was affordable and comfortable for my family and I was taken in to consideration.
Posted on cars.com by Nakesha Colbert
Prompt and excellent service. Reasonable wait time for oil change and everything that goes with it. Thank you.
Posted on cars.com by melissalloyd1
The team at Annapolis Nissan is very professional and hospitable. I always recommend this dealership to all my friends and family.
Posted on cars.com by dennysantiago
Excellent group! They are great for sales and service. I highly recommend this dealership. Peace.
Posted on cars.com by fwatkins0
Wonderful customer service. Completed timely. Scheduled when I was available. I will always use this location.
Posted on cars.com by ann.r.desoto
I purchased my car from Annapolis Nissan and received very good first service this month.
Posted on cars.com by l.manor
I worked with Avis in the service dept. What a great person! I tested her patience with unusual requests and she was nothing but professional and patient. She was a pleasure to work with :)
I’ve been coming here for regular service and maintenance, and every visit has been excellent. The staff is always friendly, professional, and transparent about what my car needs. They work efficiently, keep me updated throughout the process, and never try to upsell unnecessary services. The waiting area is clean and comfortable, and appointments are easy to schedule. It’s clear they care about customer satisfaction and quality work. Highly recommend this dealership for reliable and trustworthy service.
Posted on DealerRater by SentraKittyKat
It was a very good experience and I would go back and do it again
Visited several Nissan Dealers in DE and MD,
Annapolis Nissan earned my business, a great
Car at a good price, all was as promised
Posted on DealerRater by The Title Guy
They performed the services as requested and the experience was as expected. It was fine.
Posted on DealerRater by keelykozak
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Posted on DealerRater by sghvmarie
Very good service provider I wa fully satisfied my car was taken good care
Service
Posted on DealerRater by HARBEERSBATRA
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Posted on DealerRater by KJ90100
We had a great experience at the dealership. The members were very attentive to our needs.
Posted on DealerRater by kondashm
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Posted on DealerRater by davepiver0
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
Posted on DealerRater by Woods18
I will always use the service department for service on my vehicle. I always receive excellent service.
Posted on DealerRater by prplpenguin
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
Posted on DealerRater by agnes_etane
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Posted on DealerRater by TD0902
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Posted on DealerRater by gerri103
Everyone was very friendly and informative, they made sure to explain everything and answer all my questions I had. I appreciate everything
Posted on DealerRater by garrett
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Posted on DealerRater by stskwsk
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Posted on DealerRater by nicolewade1010
Ahmer was great to work with! I appreciate help with my car deal. This is my second time purchasing a vehicle with Annapolis Nissan, and I’ve been very pleased both times.
Posted on DealerRater by jerijae
Avis and the entire team are extraordinary!
They are professional, efficient and have very pleasant demeanors. Avis is really great customer service personified! It is nice to know that you can come to this location in full confidence knowing you and your vehicle will be well taken care of.
Posted on DealerRater by bonita.mayfield
All of the people I came in contact with were top notch and very knowledgeable.
Posted on DealerRater by brucebbeall
Courteous and efficient service by the entire team at Annapolis Nissan. I will be using them again!!!
Posted on DealerRater by matthew.sheridan
Rodney was great at keeping us informed on the process and explaining how the completion of the sale would go. Claire provided the information requested and looked for the right vehicle for us, she had Jeymi fill in for her and Jeymi was very helpful. Jose was great at explaining forms and options for added purchases. This was our first time at Annapolis Nissan as we were purchasing out of state, and we were very impressed with everyone at the deanship! I returned the following day as my son received our 2021 Rogue when we purchased our new Rogue. It needed a front License plate holder, we asked Rodney for assistance and he was so very helpful, took to the parts department, introduced us to the young man there who was extremely helpful. our whole experience was outstanding.
Posted on DealerRater by sueanneumann
Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!
Posted on DealerRater by hcpops
Very friendly staff. Very easy and flexible scheduling. Quick and efficient service. Clean waiting area.
Posted on DealerRater by abrooketor
This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.
Posted on DealerRater by vexingvm
Customer service is very important to me, thank you for giving me a reason to continue to to business at your location!
Ken Miller is an excellent service rep. The dealership is fine --- even though my radio has been cutting out for hours or days since i got it in March. . I've taken it there twice already and asked them to fix it, but they say they can't find the problem.
Posted on DealerRater by christeph616
Thank you Rich Kemp for getting me the perfect truck, you were amazing, thank thanks thank you so very much I will send others to you. It was indeed a pleasure and a fabulous five star customer service
Posted on DealerRater by graefeiii
I really liked the Annapolis Nissan's approach to customer service and car sale negotiation. Ahmer was excellent to work with and represented Annapolis Nissan well in his business dealings.
- I did not directly interact with the service department during the purchase of my new car.
Posted on DealerRater by the_american52
Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.
Posted on DealerRater by UnitechCollision
Very courteous and accommodating. Takes the time to explain in detail service being provided during appointment
Posted on DealerRater by valdaevans46
Rich Kemp made our car buying experience very enjoyable. It was very quick and easy.
Posted on DealerRater by Libjohn
Very pleased with the service we received during our radiator repair and oil change/ tire rotation
Thank you for the good buying experience that I had at Annapolis Nissan. Everyone was professional and helpful.
Posted on DealerRater by l_snowden
Excellent service. They kept in touch throughout the process. I wish I could get a extended warranty from them
Posted on DealerRater by crystalbrwn83
All employees I came into contact with were friendly and professional.
Hudson, Nick and Jose never pressured me to buy anything I wasn’t comfortable with. Such a pleasure!
Posted on DealerRater by judylentzbennettrn
Wonderful experience! Service, Sales! Finance & Accounting departments were a pleasure to work with. Highly recommend this dealership for any and all automobile needs.
Posted on DealerRater by ellwoodlm
Very good experience at my 5k service. Had my car ready when promised. I’ll be returning for my next service.
Posted on DealerRater by macs.miller
Efficient service with excellent attention to detail. I appreciate that they washed the car after it had gotten particularly dirty due to the snow.
Posted on DealerRater by matthew.sheridan
Rich Kemp was awesome to work with and got me the best deal. Very knowledgeable abut the truck.
Posted on DealerRater by Bill
Friendly, prompt service from knowledgeable, caring staff in a clean environment. Always done right and timely service.
Posted on DealerRater by jcjones04
Honestly this is the easiest Adulting thing I do every year thanks to the staff and quality of work preformed. From setting the appointment with Jennifer, to picking up my car which is always cleaner than I left it within 2 hours of dropping off. I am Grateful this location is so professional and quick with service It is the best dealership service department I have ever worked with!!! Thank You Nissan of Annapolis!
Posted on DealerRater by mistybreezywaters
I always get reliable, trustworthy service at a reasonable price from my friendly, nearby Nissan service center
Posted on DealerRater by charles.woodward1
Ken Miller in the Service Department has always been very helpful, knowledgeable and a nice person to work with.
Posted on DealerRater by luthermiller
Great salesman very friendly and knowledgeable great personality purchase a 2022 Nissan Murano also purchased a 2015 Murano in 2018 from this dealership
Posted on DealerRater by Wlandaverde0125
Rich Kemp was an exceptionally informative, formal , and friendly guide thru our first Nissan experience .
We look forward to trusting him with our future Nissan purchase .
Thank you Rich and Annapolis Nissan .
Posted on DealerRater by Wlandaverde0125
Folks there are very helpful, knowledgeable responsive, and courteous. This was my second car from there in 15 years.
Posted on DealerRater by sotalbott
Excellent service and always friendly, attentive staff who work hard to ensure a very pleasant experience
Posted on DealerRater by dcc0
Wonderful experience service provider was very helpful and promptly finish my work on Pathfinder Good
Posted on DealerRater by HARBEERSBATRA
Amazing service and people. That is important to me, and its what I receive every time I need a fleet car worked on or looked at.
Everyone was very helpful and kind and worked hard to make sure I was satisfied with my purchase
Posted on DealerRater by Scott
I walked in with my husband, then me and my husband Met Ahmer, as soon as we shook hands we felt comfortable already! The process when it came to trading our vehicle Ahmer made the process so simply and transparent with the sales manager nick we did not even hesitate! Thanks to Ahmer we are sitting on our brand new 2025 Nissan Pathfinder Platinum today! Nick was absolutely generous! I would highly recommend anybody looking for the best deal to come see Ahmer! THANK YOU FOR ALL YOU DO! I will be bringing back my kids to see Ahmer in the near future for their next vehicles and friends!
Posted on DealerRater by Long.john
Timely, accurate, and excellent communication. All went as planned, and I was satisfied. I want to trade in my vehicle.
Posted on DealerRater by buqueliso
Ahmer was absolutely incredible, no pressure, sales was an easy transparent process, smooth and GSM Rodney and Sales Manager nick was absolutely awesome to work with! I highly prefer Ahmer and the management staff for anyone looking to get a good deal! Please come see Ahmer he is the real deal
Posted on DealerRater by Uainfamous
Efficient and the staff communicated well with the customers. I never feel like they are trying to get over on me at this dealership. I drive past another Nissan dealer just to come to them!
Posted on DealerRater by kT
Good experience with Nissan in Annapolis. They handle a situation I had with attention and care.
Posted on DealerRater by tiffany_rod84
Fast and friendly service The facilities were clean and the waiting room was adequate size with refreshments
Posted on DealerRater by doware1
Very nice place and very friendly people. They saw us right away and made the process fairly smooth
Posted on DealerRater by Bobk
Great service. Friendly and efficient employees. Service manager clearly explained results of vehicle checkup and need for future services.
Posted on DealerRater by sheeshflynn
Had a great experience with purchasing my Nissan Murano. Claire was very easy to work with and very knowledgeable. Would purchase all my vehicles at this location. Thanks staff for your great service!!
Posted on DealerRater by shyrljanda7
I had a really nice experience buying my Nissan. Claire Schumacher was fantastic.She didn’t rush me at all. She was super patient considering I changed my mind a couple of times. My next vehicle will be a Nissan.
Posted on DealerRater by seanpatrickmitchell
Excellent. Everyone at the dealership was helpful and friendly. Zero issues here. Thank you very much.
Posted on DealerRater by bellchris019
Very professional and thorough. , especially our salesperson Ahmer . It was a pleasure at this location.
Posted on DealerRater by ctp425
Great service! ! I don't believe there is anything else to say about it. Thank you!
Posted on DealerRater by jdejesus64
This dealership employees were very professional. Things were completed timely, review was explained. I was very pleased.
Posted on DealerRater by fawilcots805
My service experience at Annapolis Nissan was outstanding! Avis was an extremely pleasant and professional. She throughly explained my repair process and what was completed. I had a great experience!
Posted on DealerRater by christina.hutchison75
Our salesperson, Hudson, continues to be outstanding in helping us feel more comfortable in our new Pathfinder. He is always very patient with us and we will certainly look for him for all of out Nissan needs.
Posted on DealerRater by brotn
The service underwriter (Jen) made my experience a pleasurable one with the friendly and professional way she communicated.
Posted on DealerRater by usnac46
The service center awesome! great experience and I will Definitely recommend them to family and friends!!!
Posted on DealerRater by chasjones93
Never ending customer service the minute I entered the service center bay from Mr. Ellis, to Kenneth the service advisor, to Steve in Parts, and Ray the service manager. Vehicle serviced properly and returned clean.
Thank you
Posted on DealerRater by thewickpsa
Everyone was very friendly. The service was fast and very professional. Very clean dealership I will definitely use them again.
Posted on DealerRater by wcrawf3846
Very professional and courteous staff. Nice waiting area and restroom. I made an appointment and my car service was completed in the time promised.
Posted on DealerRater by cdallam
Annapolis Nissan helped me find the vehicle with everything I desired . They were patient and worked with me every step of the way!
Posted on DealerRater by katiekobin
Nice employees, comfortable waiting area, clean appearance, it’s nice to have some refreshments available while we wait!
Posted on DealerRater by elysalou87
Annapolis Nissan is the best. Thanks for your help,time and expertise, and most of all your customer service is outstanding.
Posted on DealerRater by learningstacia
When we walked in we had a good feeling. Everyone was pleasant greeted us immediately. Very professional Hudson and Rodney went out of their way to make us happy. End result we purchased a car and are enjoying it
Posted on DealerRater by pattypolmateer
I have always been taken care of. I called ahead because I was 30-45 minutes early, they checked and got me in early.
Posted on DealerRater by dgins
I am always taken care of at Annapolis Nissan. Quick, Easy, Efficient! Ken is top notch!
Posted on DealerRater by UnitechCollision
Fast and easy. Had the car ready to go! I did all the paperwork on-line; all I had to do was come in and sign a few more pieces of paperwork. very friendly and helpful. Didn't try to sell me on any extras except the ones I wanted.
Posted on DealerRater by wmable
Saleswoman was knowledgeable. The dealership as a whole understood what I wanted and were happy to not push other things I didn't need.
Posted on DealerRater by anthbatz
Good dealership that did not pressure me in my purchase for a certified pre-owned vehicle.
Posted on DealerRater by chadalanhusted
I had an excellent experience buying my 2025 Nissan Pathfinder from Annapolis Nissan—friendly staff, smooth process, great communication, and a fantastic deal. They made everything easy and stress-free from start to finish. Highly recommend!
Posted on DealerRater by jason.d.tedder
Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.
Posted on DealerRater by raffyl1972
Great job, explained process and costs completely and friendly associates at all the service desks.
Posted on DealerRater by pchew50
My first maintenance appt. Efficient, in and out in no time. Always a pleasure. Thanks!
Posted on DealerRater by hanna_bett
Great service thank you professional friendly quick and I love my new truck !!!!I appreciate it
Posted on DealerRater by tammynick71
Everyone was very friendly and nice and makingsure i was ok. I was comfortable waiting in the lounge area.
Posted on DealerRater by angel62charles
Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.
Posted on DealerRater by scherej2
I had a wonderful experience. I really like that what I wanted based on what was affordable and comfortable for my family and I was taken in to consideration.
Posted on DealerRater by Nakesha Colbert
Prompt and excellent service. Reasonable wait time for oil change and everything that goes with it. Thank you.
Posted on DealerRater by melissalloyd1
Excellent group! They are great for sales and service. I highly recommend this dealership. Peace.
Posted on DealerRater by fwatkins0
Wonderful customer service. Completed timely. Scheduled when I was available. I will always use this location.
Posted on DealerRater by ann.r.desoto
The team at Annapolis Nissan is very professional and hospitable. I always recommend this dealership to all my friends and family.
Posted on DealerRater by dennysantiago
I purchased my car from Annapolis Nissan and received very good first service this month.
Posted on DealerRater by l.manor
I worked with Avis in the service dept. What a great person! I tested her patience with unusual requests and she was nothing but professional and patient. She was a pleasure to work with :)
Posted on DealerRater by joseph.t.green
Excellent customer service! ! The Nissan service staff was polite and courteous during my visit. I will definitely schedule another service appointment for my Nissan/Datsun vehicles again.
Posted on DealerRater by k.brown33
Had a wonderful experience at the Nissan dealership, especially with Rich Kemp. He was very knowledgeable and answered all of our questions.
Posted on DealerRater by Adam owens
Great services and rapid response. Hassle free purchase, pickup and overall customer service. We made an Internet query and got immediate response.
Posted on DealerRater by r.cosgriff
Service team was excellent very friendly and personable. They took time with me. They explained everything to me very diligently.
Posted on DealerRater by psdeoca
Good people and very easy and pleasant car buying. No hidden fee and everyone is a rockstar.
At our Nissan dealership, we encourage you to leave a review. We’re always happy to see how positive an impact we have with our customers, but we’re also always looking for feedback to further improve our services. Checking out the reviews we already have are guaranteed to show you just how diligently our employees work to give you the best car-buying experience possible, which is why we already look forward to seeing your review.
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Every Friday, we like to highlight one of our reviews, showing how our dealership benefits our community, while also displaying individual excellence within our business. If you leave a review, you just might get one of yours posted on our social media accounts. Schedule a test drive today or contact us with any questions you may have.
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