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This was the absolute best car buying experience. Darnell was excellent. He was helpful and I was able to purchase all by text messages. Great experience
I loved this dealer. Dustin was very helpful in the buying process. He even showed my 4 year old daughter the features of the car. I ended up buying a 2021 Nissan Altima SR. I will definitely be buying from them again when my 6 years of payments are over.
I loved this dealer. Dustin was very helpful in the buying process. He even showed my 4 year old daughter the features of the car. I ended up buying a 2021 Nissan Altima SR. I will definitely be buying from them again when my 6 years of payments are over.
I purchased a new Nissan here because everything was as promised as well as the price . Seamless and quick start to finish. Great crew I have 100% satisfaction, thanks!
I purchased a new Nissan here because everything was as promised as well as the price . Seamless and quick start to finish. Great crew I have 100% satisfaction, thanks!
Ahmer I had a great experience today and he was excellent and I will come back
Ahmer the hammer was an excellent prrson he has good character and made me nd my family feel comfortable nd we will be back
I had an amazing experience with Annapolis Nissan. When I originally purchased my vehicle in Texas, I immediately ran into a warranty issue with my instrument cluster—the display began delaminating after briefly rolling my window down in the rain. I dealt with two different dealerships trying to resolve it, but never got anywhere before relocating. After moving to the area, I found Annapolis Nissan, and the difference was night and day. Not only did they take my issue seriously, but they fully resolved it in about two months. They even provided me with a loaner vehicle to help speed up the process while waiting on parts. A huge thank you to Jennifer, who was absolutely incredible throughout the entire experience. She checked in with me every week, kept me updated, and made sure I always knew what was going on with my vehicle. This level of customer service is rare, and I truly appreciate the care and professionalism from the entire team. Highly recommend!
My experience with Nissan of Annapolis was outstanding thanks to the exceptional service provided by Avis Hall and David Flynn. From start to finish, they delivered professionalism, transparency, and genuine care that made the entire process smooth and stress‑free. Avis Hall was incredibly knowledgeable and attentive, taking the time to understand exactly what I needed and guiding me through every detail with patience and confidence. Her communication was clear, timely, and always focused on making sure I felt informed and comfortable. David Flynn provided the same level of excellence, offering honest guidance, expert insight, and a friendly, welcoming attitude that made the experience feel personal rather than transactional. His professionalism and dedication to customer satisfaction truly stood out. Together, Avis and David created a seamless, efficient, and enjoyable experience. Their teamwork, integrity, and commitment to exceptional service make them a standout duo at Nissan of Annapolis. I highly recommend working with them if you want a dealership experience that exceeds expectations.
Dylan and Hudson great people best service give them a call
Thanks to Greg, Vinney and Rich
Ahmer gave me and my husband the best experience and we are in new Toyota at Annapolis Nissan thank you so much Ahmer we will be back
Polite, professional and knowledgable. Considerate of parameters set for a purchase and no/low pressure sales. Rich and his manager were extremely kind and helpful.
I appreciate all the response during my initial inquiries with them online. Very straightforward and honest with the price I was given for a brand new car. Highly recommend!
I want to highlight Advisor Jennifer K in service.. She’s wonderful, always warm and inviting. I was very upset about a very bad experience I had with Mr. Tire . I was frustrated and very overwhelmed. I explained to Jen what happened. And needed Nissan to look over my car . She took care of my appointment and transportation to and from work . Showed empathy and compassion in the moment . I went in to Nissan upset , overwhelmed and a little stressed . Jen’s bubbly personality and great customer made everything better . Nissan looked over my car brakes and suspension . I got my brakes done the same week . The techs did a great job . I’ve been going to Mr Tire for the last past few years . And that was a major mistake. Too much to type . But visiting Nissan again this week reminded me of what GREAT customer service looked like . Even down to the Shuttle drivers . And what accurate car repair felt like . My Nissan has been great to me . And if I want it to continue being great . I know Nissan service is the best choice . Customer service like Jen’s is what I needed in that moment. Grateful!
Great service and professionalism! My husband and I drove from Delaware to Annapolis Nissan for our purchase and could not be any happier. We highly recommend this dealership to anyone looking for honest professionals who do not leave you with "buyer's regret". Thank You, Annapolis Nissan!
Annapolis Nissan treated us to a great experience overall. Ahmer was extremely knowledgeable and helpful throughout the process, and was quick and responsive with any and all questions we had during our time at the store. Looking forward to our new 2026 Kicks SV, and will certainly be back in the future!
Mr. Kemp was fantastic to work with and helped my daughter get het 1st car!
Rich Kemp was awesome! Great experience
Ahmer gave excellent service and was very very helpful and very polite and started from point 1 to point 10. All done and complete in one ahot
Ahmer gave me and my dad Tony the best experience and the management staff mitch and Dave was great as well we will definitely coming back with family and freidns thank you so much Ahmer
I had a great experience working with my salesperson, Claire, during the car-buying process. She was incredibly thorough and took the time to walk me through every detail of the vehicle, making sure I felt comfortable and informed at each step. What really stood out to me was how easy and straightforward the negotiation process was - no pressure, just honest and clear communication. I truly felt like we were treated fairly and got a great value for our trade-in. Overall, Claire's professionalism, knowledge, and approachable style made what can sometimes be a stressful experience feel smooth and positive. I would absolutely recommend working with her!
Ahmer was great!
Rich Kemp provided exceptional knowledge and service.
Rich Kemp did a nice job with us as we purchased our leased Sentra as a used car. Ellen Scarano Annapolis
Very friendly, gentleman. Helpful.
Ahmer was absolutely incredible me and my husband are our 2026 Nissan rogue platinum ! Thank you Ahmer
I have purchased several vehicles from different Annapolis car dealerships. Annapolis Nissan is the best. Second car I have purchased from Annapolis Nissan. Always Great Service, Great Prices, Great Teamworking focused on the customer. Thank You Steven Schneider Sales Rep for making it happen.
Great experience! Love how Annapolis Nissan takes care of you. I never felt pressured. Ahmer, Vinnie and Jose; all involved in my purchase were amazing as usual.
I met ahmer threw facebook market place and he gave me and my wife the best deal ever in ny new nissan armada thank you to ahmer for making my dreams come true he is amazing come see ahmer if you want a good deal
Always great, fast service! Awesome customer service.
Ahmer gave me and my wife a great experience thanks to him Iam in my 2022 Nissan rogue platinum! Please come see Ahmer if you want a great deal
Mike lowe, David and Jose make my first dream car (Messages)possible, the customer service is beautiful I was so happy thanks guys I will definitely come again❤️♥️♥️
Awsome experience. Great customer service. Everyone was friendly. Highly recommend. Mike Lowe was was on point
Ahmer he took me!! And they deliver. And great service and work hard for your deal with manager
From the moment we walked into Annapolis Nissan, Claire Schumacher set the tone for what a truly professional car-buying experience should feel like. She wasn’t pushy, she wasn’t rushing us — she was knowledgeable, patient, and completely focused on making sure we understood every detail. Claire took the time to walk us through every feature of the vehicle, explained all the options clearly, and answered every single question we had without hesitation. You can tell she genuinely cares about her clients making the right decision, not just making a sale. What impressed us the most was her commitment. We were originally scheduled to come in on her day off to finalize everything and were fully prepared to reschedule so she would receive full credit for her hard work. Instead, Claire came in on her day off to personally make sure everything went exactly as she outlined from the beginning. That level of dedication is rare. Claire represents what customer service is supposed to look like. Professional, detail-oriented, honest, and dependable. Annapolis Nissan is fortunate to have her on their team. If you’re buying a vehicle there, ask for Claire Schumacher — you won’t regret it.
Rich Kemp made everything smooth and simple as possible. I was on the road the same day.
Quick and painless my best experience ever buying a car in 40 years. Rich kemp is a gentleman and straightfoward
Love coming to this location, even though there’s another one closer. It’s just something about the atmosphere and the feel of friendliness
Rich Kemp is an absolutel professional and a pleasure to work with.
Rich Kemp is a 5 stars car salesman.!We are very grateful for the service he and his entire team provided us.
Rich Kemp was so helpful and funny. Great experience
Purchased a used 2011 Nissan Xterra in great condition at a good price. I'm out of state so wanted to make sure it was worth a trip. Was sent Carfax report immediately upon request; arranged a LemonSquad pre-purchase inspection with no problem. Settled on a price with Claire S. via email contingent on my personal inspection and test drive. The transaction went very smoothly. Claire even drove me back to the dealer from dropping off my rental car. Loving the vehicle.
Excellent service from Rich Kemp at Annapolis Nissan. Helped me find the truck I really wanted. Professional, courteous, and looking forward to working with Rich again.
I went to Annapolis Nissan to check out the 2025 year end clearance models. I was met at the door by a very enthusiastic salesman Mr. Ahmer Ilyas. (What a true gentleman.) He happily showed me the two cars I was interested in and went over in detail the features. He was pleasant to have on the test drive giving little personal details along the way and making sure to ask me about myself and my needs. Once I decided to move forward to discussing numbers his manager Rodney introduced himself while Ahmer made sure I knew where the rest room and waiting area for snacks and beverages were and offered to get me whatever I would like. While some people expect these things.. not all dealerships or salesmen show up in this way. I had been to a few before this and not a peep. And at least not with the energy Ahmer has to make you feel right at home. I appreciate that. Once a deal had been reached I met Jose the finance manager and Joel the director. Joel did pop in during negotiations to introduce himself and he was so very relatable as he had also experienced a similar financial situation such as myself. When I say these group of men went above and beyond to help me - it is an understatement. They patiently waited until I had Trustee approval and even allowed me to bring the car home to surprise my daughter having complete faith I would be approved. Even my daughter enjoyed Ahmer's zestful energy as she went to the dealership to have the tags put on recently. I look forward to the level of care they continue to show now that the purchase has been made. I have no doubt I'll be hearing from Ahmer as he even mentioned he would be sending a gift card for a restaurant for me and my daughter to enjoy and celebrate this purchase. Would I do business with them again - 100% and I have told my friends and family about this special group of men! Go see Ahmer - you will leave feeling like he went to work for YOU! Keep up the great customer service Annapolis Nissan!
Ahmer was great salesmen I recommend dealing with him.
Best dealership in the DMV...Especially Jen in the service department....But everyone I've had contact with at Annapolis Nissan is great!!! Ill never go anyplace else for my vehicle needs!!!! Thank you Annapolis Nissan!!!!
I had an amazing experience working with Rich. He was knowledgeable, honest, and really listened to what I was looking for. Everything was explained clearly and the process was stress-free.
Rich Kemp was absolutely the best and a fantastic representative. He was knowledgeable, listened to me and addressed all my concerns. I highly recommend Annapolis Nissan and Rich Kemp.
AHMER GAVE ME CUSTOMER SERVICE THAT IS UNBELIEVABLE.
AHMER ILYAS at Annapolis Nissan is a solutions oriented sales man, friendly, and cares about his customers’ experience. It was a pleasure working with him.
I always have a great experience with Nissan in Annapolis. Hudson is always on top of his game and explains everything so thoroughly and clearly. He truly goes above and beyond to make every visit smooth and stress-free.
Thanks Ken Miller and service crew!!! Appreciate the good service work on my vehicle and for your knowledge and politeness. Had an issue with my radio. Called Zeek in the Service Department and they got me in, remedied and remedied the issue. Really appreciate the staff. Thanks everyone! Wanted to add that the service department really looks out for the customer. They always get me in and out for service work. Thanks everyone!! Thanks Zeek!!
Very good sales person. Rich Kemp @ Annapolis Nissan. Also, Jose with finance was awesome. Thanks again.
Ahmer was fantastic I am in my new rogue thanks to ahmer
The team at Annapolis Nissan are amazing! Claire, Rodney, and Jose went above and beyond with helping to make the car buying experience smooth and painless!
Rich Kemp was so amazing thank you for a smooth process truly appreciate him go buy from rich kemp
Mike lowe is a great and very knowledgeable man. Great experience!
Ahmer was great and i got ino my first new car!
Very professional and nice. Rick Kemp. Knowledgeable
I came in to get my cars oil changed today and I was very pleased with the service and the speed of the whole process. I would also like to say that the express technician Patrick did a great job with the oil change.
Wonderful experience with Annapolis Nissan, and really appreciate the help Ahmer gave me on my deal, which was above and beyond! I love my new used car. This is the second time I've bought from Annapolis Nissan. They're great to work with!
A fine experience. Ahmer was always available with prompt responses to any questions. Rodney provided excellent advice related to our purchase.
I love the service department at this location. Avis is super knowledgeable and friendly. My oil changes are always done accurately and efficiently. In addition to the Top Tier Customer Service they even have coffee, tea, cocoa and an assortment of snacks for my enjoyment while I wait! Always a 10/10 experience
Ahmer excellent experience, helped us out a lot and tried to be transparent with us
Rich Kemp assisted me and was such a great help! He was a pleasure to work with! Highly recommend!
Ahmer Ilyas made for a fun and easy car buying experience. Thanks Hammer!
Rich Kemp and the nissan team was very pleasant and focused on our needs when looking for our next vehicle.
This past weekend we bought a 2026 Nissan Frontier Pro4x pickup truck. The sales guys were fantastic, friendly, worked with us for a great price and even gave us more value for our trade-in then what we found online. Great folks you will be happy to buy from them.
Ahmer was great highly recommend
Had a fantastic experience of Annapolis Nissan Rick Hill knows his stuff he took us through the process with no hassle other staff members were very helpful and professional especially Jose and Rodney highly recommended this dealers
Had a fantastic experience at Annapolis Nissan. Rich Kemp knows his stuff and took us through the process with no hassle. The other staff members are very helpful and professional. Highly recommend this dealership!
Great customer service highly recommend Rich Kemp, he held the vehicle I wanted and got me in and out without an issue
Ahmer was extremely helpful finding a vehicle that best fit me and my needs. Rodney the general sales manager was great and I highly recommend this team to find what you are looking for.
Stopped by this dealership to look at a car while on my way to another dealership, but I was completely won over by the warmth and outstanding customer service from Rich Kemp and Jeff, the Used Car Manager. There was absolutely no pressure—just a calm, respectful, and genuinely pleasant experience. First-class service all the way. I would definitely recommend stopping by and checking these guys out. I will be referring others without hesitation.
Rich Kemp was a perfect gentleman and knows the automobile business extremely well. An asset to this company for certain. Very helpful, total knowledge of the vehicle and also got me the best deal.
Ehmer was so helpful and attentive to our needs. My parents and i had an amazing experience working with him.
Great experience working with Rich!
I want to personally thank Hudson Lamb, salesperson, Nick, sales manager, and Jose, finance manager for a completely stress free and actually enjoyable experience. It was especially meaningful because it was following an absolutely horrible experience somewhere else. If you are in the market for a new or used vehicle , do not hesitate to stop by and see this amazing group of people!
I am generally cynical about car dealerships, but I was pleasantly surprised by my experience at Annapolis Nissan. Everyone was very helpful and made the process smooth—especially Hudson Lamb.
I had the best car-buying experience I’ve ever had at Annapolis Nissan. From start to finish, the entire dealership treated us like family. There was absolutely no pressure, no games, and no uncomfortable sales tactics. Our salesman, Ahmer, truly went above and beyond. He was knowledgeable, patient, and genuinely cared about making sure we were comfortable and happy throughout the process. I walked in fully prepared to haggle over numbers, but I never even had to. They were transparent, fair, and even secured us a lower auto loan rate than we expected. This experience completely changed how I view buying a car. If you’re looking for a dealership that respects you, listens to you, and makes the process smooth and stress-free, Annapolis Nissan is it. I can’t recommend Ahmer and the entire team enough.
Excellent service from Ahmer throughout the entire process. Highly recommend working with him if you’re looking for a car.
Thank you Rich Kemp for the great buying experience.
Ahmer is the coolest sales resp. He is very patient and nice. I hadba great experience with him. The test drive went well. He also cares allot about his customers to make sure they have a street free car buying experience. I would recommend anyone that is looking for a car to please see Ahmer. You will not be disappointed.
Amir was super helpful in getting us what we wanted for the right price. Highly recommend!
I wanted to take a second to show my appreciation for Annapolis Nissan and their hospitality. I wanted to mention my amazing experience with Ken, Service Advisor for Annapolis Nissan. Such a kind and easy person to work with. Got my service scheduled really quickly! If you’re looking to get your car serviced at Annapolis Nissan go over to Ken!! His respect was a fantastic gesture. Just also wanted to thank the mechanics in the service department they do fantastic work and give honest feedback and support. Highly recommend Annapolis Nissan, a smooth fantastic experience!!!
Rich Kemp was a perfect gentleman and knows the automobile business extremely well. An asset to this company for certain
This dealership makes buying a car fun and easy.
Recently, I shared a review expressing some concerns we had with the service department and a diagnostic issue. I’m updating that review because the service manager, Ray, reached out immediately and went above and beyond to make things right. He not only offered a sincere apology, but also took swift action by refunding the diagnostic fee and assuring us that he would personally be available to address any future concerns with our vehicle. This is truly the epitome of exceptional customer service. I genuinely appreciate the time, effort, and professionalism Ray demonstrated throughout this process. We had fully intended not to return to Annapolis Nissan, but thanks to his outstanding commitment to customer care, our perspective has completely changed. Thank you, Ray, for restoring our confidence and setting the bar high.
Great experience with Ahmer, he is the best!
2 Cars in 2 Weeks! I want to give a special thank you to Ahmer, my sales consultant, who went above and beyond to help two close family members buy new vehicles (one new and one pre-owned)—all within two weeks! Before going into the dealership, I spoke with the general manager, Vinnie, about giving Annapolis Nissan a chance. I'm grateful that I did. The dealer's sales managers, Nick and Rodney, are easy to work with; the environment is easygoing and cordial—the way car-buying should always be. From the get-go, Ahmer treated my family and me as his own, displaying an exceptional level of kindness, friendliness, and gratitude. Ahmer went to lengths I've frankly never seen before to ensure that my family had the best car-buying experience possible. Seriously, it's been a pleasure working with him and his colleagues. If you're in the area and considering a new car, I recommend giving Annapolis Nissan a chance. Ask for Ahmer, and tell him Andrew sent you.
My husband and I had an amazing experience as Nissan of Annapolis. Our salesman Rich Kemp was excellent, attentive, NOT pushy, and friendly. Nick was also great with helping us make the right choice. Rich and Nick helped us find the perfect car. We ended up picking out a beautiful Murano. Highly recommend Nissan in Annapolis!
We had an amazing experience with Ahmer. He was very knowledgeable and it was wonderful overall. I would buy here again.
Mr .Rich Kemp he's was very nice sale person was a pleasure working with him I am very very Happy Costumer I recommend
Ahmer was terrific. Experience was awesome! He delivered the vehicle to my house. Was extremely fresh and clean upon arrival.
I am 100% satisfied with the service that we received from Ahmer. He went above and beyond to help us get the car that we wanted and at the price we needed it. He is so nice and helpful. Thank you so much!!!!! We are so happy with our Armada Pro 4X
Had outstanding experience purchasing my new rogue 26 sales Ahmer ilyas knowledge was helpful present caring we would recommend coming back for a 2nd vehicle and the management outstanding we Annapolis Nissan thank you Ahmer, we passed 3 other nisss dealerships to get to this one Ahmer is the best!
I was totally satisfied with Rich Kemp..His customer service was 10 out of 10...What really won me over was his Post service after the purchase. I had to bring the car back for something minor and he took care of us, made calls for us and stayed on it until the work was completed. #1 Guy in sales...Very kind and extremely knowledgeable. Thank you, Rich My family and I are satisfied Happy customers.
Awesome service. I ran into a little ditch and the undercover came off and they put it on immediately and I didn’t have any charges. Great job Annapolis Nissan Service.
Great experience!
Rick was very helpful without adding pressure Thanks Rick
thank you ken for the services provided
We had a pleasant experience with the purchase of our new Nissan. Everyone was extremely professional and knowledgeable, especially our salesperson Amir!
RICH KEEP WAS MY MARVELOUS SALES PERSON!
Rich Kemp was a great salesman. He explained details of the car. He was friendly and his professionalism was top notch. I recommend him if you're in the market for a new car. Nick, the manager is also very friendly and knowledgeable.
After totaling a vehicle in North Carolina, I reached out to an old friend in the Annapolis area to find a new vehicle. After much looking around, I landed...
Ken M is awesome! This Nissan I never feel any pressure to do any services, they just tell you what is needed and don't try to upsell you. I appreciate the...
I went in to test drive a used car and worked with Claire. This was my first time buying my own car and Claire took the time to show me various cars, talk...
My review is based solely on my experience with the service department, specifically Zeke. I have had a horrible time dealing with Nissan corporate regarding...
I hated going to the dealership for anything. Its always a fight. I have a 2019 Frontier SL. I tried the dealership in Bowie very disappointed with service...
2008 Pathfinder was running hot. Took it to Bayside. They diagnosed and fixed the problem quickly. Even checked out the entire car and replaced missing exhaust...
It was a very good experience and I would go back and do it again
Visited several Nissan Dealers in DE and MD, Annapolis Nissan earned my business, a great Car at a good price, all was as promised
They performed the services as requested and the experience was as expected. It was fine.
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
Very good service provider I wa fully satisfied my car was taken good care Service
We had a great experience at the dealership. The members were very attentive to our needs.
This is the only dealership I have ever brung my vehicle to. The snacks and drinks they provide is a plus, and never have any issues with customer service or the service provided.
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
I brought my car in for an oil change and tire rotation in January 2026, and I was greeted by Jennifer Kellermann, who was courteous and professional. Jen explained the next car service that is needed in about 5 months. Thank you, Jen for an outstanding job!
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
I will always use the service department for service on my vehicle. I always receive excellent service.
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Everyone was very friendly and informative, they made sure to explain everything and answer all my questions I had. I appreciate everything
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Ahmer was great to work with! I appreciate help with my car deal. This is my second time purchasing a vehicle with Annapolis Nissan, and I’ve been very pleased both times.
Avis and the entire team are extraordinary! They are professional, efficient and have very pleasant demeanors. Avis is really great customer service personified! It is nice to know that you can come to this location in full confidence knowing you and your vehicle will be well taken care of.
All of the people I came in contact with were top notch and very knowledgeable.
Courteous and efficient service by the entire team at Annapolis Nissan. I will be using them again!!!
Rodney was great at keeping us informed on the process and explaining how the completion of the sale would go. Claire provided the information requested and looked for the right vehicle for us, she had Jeymi fill in for her and Jeymi was very helpful. Jose was great at explaining forms and options for added purchases. This was our first time at Annapolis Nissan as we were purchasing out of state, and we were very impressed with everyone at the deanship! I returned the following day as my son received our 2021 Rogue when we purchased our new Rogue. It needed a front License plate holder, we asked Rodney for assistance and he was so very helpful, took to the parts department, introduced us to the young man there who was extremely helpful. our whole experience was outstanding.
Very friendly staff. Very easy and flexible scheduling. Quick and efficient service. Clean waiting area.
Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!
This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.
Customer service is very important to me, thank you for giving me a reason to continue to to business at your location!
Ken Miller is an excellent service rep. The dealership is fine --- even though my radio has been cutting out for hours or days since i got it in March. . I've taken it there twice already and asked them to fix it, but they say they can't find the problem.
Thank you Rich Kemp for getting me the perfect truck, you were amazing, thank thanks thank you so very much I will send others to you. It was indeed a pleasure and a fabulous five star customer service
Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.
I really liked the Annapolis Nissan's approach to customer service and car sale negotiation. Ahmer was excellent to work with and represented Annapolis Nissan well in his business dealings. - I did not directly interact with the service department during the purchase of my new car.
Very courteous and accommodating. Takes the time to explain in detail service being provided during appointment
Rich Kemp made our car buying experience very enjoyable. It was very quick and easy.
Very pleased with the service we received during our radiator repair and oil change/ tire rotation
I purchased a car on Dec. 1, 2025, and I was promised a new owner's manual, and I have not received it. It was supposed to be mailed but never received. I went there on 12/24/25 and it was there. They wanted to give it to me via email, and I said no. Very unhappy about this experience. Rich Kemp was my salesperson, and I was not happy at all. I like the car but an owner's manual is necessary so I can understand the key features of the car. Finally received an owner's manual after writing a letter to the manager of Annapolis Nissan he called when he received the letter and ordered an owner's manual and it arrived last Friday thank you
Excellent service. They kept in touch throughout the process. I wish I could get a extended warranty from them
Thank you for the good buying experience that I had at Annapolis Nissan. Everyone was professional and helpful.
All employees I came into contact with were friendly and professional. Hudson, Nick and Jose never pressured me to buy anything I wasn’t comfortable with. Such a pleasure!
Wonderful experience! Service, Sales! Finance & Accounting departments were a pleasure to work with. Highly recommend this dealership for any and all automobile needs.
Very good experience at my 5k service. Had my car ready when promised. I’ll be returning for my next service.
Efficient service with excellent attention to detail. I appreciate that they washed the car after it had gotten particularly dirty due to the snow.
Rich Kemp was awesome to work with and got me the best deal. Very knowledgeable abut the truck.
Friendly, prompt service from knowledgeable, caring staff in a clean environment. Always done right and timely service.
I was faced with an inconsistent heat problem in my Nissan Altima. I called Annapolis Nissan and spoke to Jennifer Kellermann in Customer Service. Jennifer really helped me from the beginning to the end in getting this heating issue fixed. She constantly kept me updated on the heat inspection process until the problem was resolved. Jennifer is polite and respectful, and this really means a lot when you are dealing with customers. Jennifer deserves an outstanding rating, and I recommend that she gets a top reward. Thank you, Jennifer, and I hope to see you next time when I'll need to get an oil change and tire rotation! Smile!!
Honestly this is the easiest Adulting thing I do every year thanks to the staff and quality of work preformed. From setting the appointment with Jennifer, to picking up my car which is always cleaner than I left it within 2 hours of dropping off. I am Grateful this location is so professional and quick with service It is the best dealership service department I have ever worked with!!! Thank You Nissan of Annapolis!
I always get reliable, trustworthy service at a reasonable price from my friendly, nearby Nissan service center
Ken Miller in the Service Department has always been very helpful, knowledgeable and a nice person to work with.
Great salesman very friendly and knowledgeable great personality purchase a 2022 Nissan Murano also purchased a 2015 Murano in 2018 from this dealership
Folks there are very helpful, knowledgeable responsive, and courteous. This was my second car from there in 15 years.
Rich Kemp was an exceptionally informative, formal , and friendly guide thru our first Nissan experience . We look forward to trusting him with our future Nissan purchase . Thank you Rich and Annapolis Nissan .
Excellent service and always friendly, attentive staff who work hard to ensure a very pleasant experience
Wonderful experience service provider was very helpful and promptly finish my work on Pathfinder Good
Amazing service and people. That is important to me, and its what I receive every time I need a fleet car worked on or looked at.
Everyone was very helpful and kind and worked hard to make sure I was satisfied with my purchase
I walked in with my husband, then me and my husband Met Ahmer, as soon as we shook hands we felt comfortable already! The process when it came to trading our vehicle Ahmer made the process so simply and transparent with the sales manager nick we did not even hesitate! Thanks to Ahmer we are sitting on our brand new 2025 Nissan Pathfinder Platinum today! Nick was absolutely generous! I would highly recommend anybody looking for the best deal to come see Ahmer! THANK YOU FOR ALL YOU DO! I will be bringing back my kids to see Ahmer in the near future for their next vehicles and friends!
Timely, accurate, and excellent communication. All went as planned, and I was satisfied. I want to trade in my vehicle.
Ahmer was absolutely incredible, no pressure, sales was an easy transparent process, smooth and GSM Rodney and Sales Manager nick was absolutely awesome to work with! I highly prefer Ahmer and the management staff for anyone looking to get a good deal! Please come see Ahmer he is the real deal
Efficient and the staff communicated well with the customers. I never feel like they are trying to get over on me at this dealership. I drive past another Nissan dealer just to come to them!
Good experience with Nissan in Annapolis. They handle a situation I had with attention and care.
Very nice place and very friendly people. They saw us right away and made the process fairly smooth
Fast and friendly service The facilities were clean and the waiting room was adequate size with refreshments
Great service. Friendly and efficient employees. Service manager clearly explained results of vehicle checkup and need for future services.
Had a great experience with purchasing my Nissan Murano. Claire was very easy to work with and very knowledgeable. Would purchase all my vehicles at this location. Thanks staff for your great service!!
I had a really nice experience buying my Nissan.Claire Schumacher was fantastic.She didn’t rush me at all. She was super patient considering I changed my mind a couple of times. My next vehicle will be a Nissan.
Excellent. Everyone at the dealership was helpful and friendly. Zero issues here. Thank you very much.
Very professional and thorough., especially our salesperson Ahmer . It was a pleasure at this location.
Great service!! I don't believe there is anything else to say about it. Thank you!
This dealership employees were very professional. Things were completed timely, review was explained. I was very pleased.
My service experience at Annapolis Nissan was outstanding! Avis was an extremely pleasant and professional. She throughly explained my repair process and what was completed. I had a great experience!
Our salesperson, Hudson, continues to be outstanding in helping us feel more comfortable in our new Pathfinder. He is always very patient with us and we will certainly look for him for all of out Nissan needs.
The service underwriter (Jen) made my experience a pleasurable one with the friendly and professional way she communicated.
The service center awesome!great experience and I will Definitely recommend them to family and friends!!!
Never ending customer service the minute I entered the service center bay from Mr. Ellis, to Kenneth the service advisor, to Steve in Parts, and Ray the service manager. Vehicle serviced properly and returned clean. Thank you
Everyone was very friendly. The service was fast and very professional. Very clean dealership I will definitely use them again.
I had an issue with my vehicle and Nissan stepped right in to fix the issue. Great customer service!
Very professional and courteous staff. Nice waiting area and restroom. I made an appointment and my car service was completed in the time promised.
Annapolis Nissan helped me find the vehicle with everything I desired . They were patient and worked with me every step of the way!
Nice employees, comfortable waiting area, clean appearance, it’s nice to have some refreshments available while we wait!
Annapolis Nissan is the best. Thanks for your help,time and expertise, and most of all your customer service is outstanding.
When we walked in we had a good feeling. Everyone was pleasant greeted us immediately. Very professional Hudson and Rodney went out of their way to make us happy. End result we purchased a car and are enjoying it
I have always been taken care of. I called ahead because I was 30-45 minutes early, they checked and got me in early.
I am always taken care of at Annapolis Nissan. Quick, Easy, Efficient! Ken is top notch!
Fast and easy. Had the car ready to go! I did all the paperwork on-line; all I had to do was come in and sign a few more pieces of paperwork. very friendly and helpful. Didn't try to sell me on any extras except the ones I wanted.
Saleswoman was knowledgeable. The dealership as a whole understood what I wanted and were happy to not push other things I didn't need.
Good dealership that did not pressure me in my purchase for a certified pre-owned vehicle.
I had an excellent experience buying my 2025 Nissan Pathfinder from Annapolis Nissan—friendly staff, smooth process, great communication, and a fantastic deal. They made everything easy and stress-free from start to finish. Highly recommend!
Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.
Great job, explained process and costs completely and friendly associates at all the service desks.
My first maintenance appt. Efficient, in and out in no time. Always a pleasure. Thanks!
Everyone was very friendly and nice and makingsure i was ok. I was comfortable waiting in the lounge area.
Great service thank you professional friendly quick and I love my new truck !!!!I appreciate it
Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.
I had a wonderful experience. I really like that what I wanted based on what was affordable and comfortable for my family and I was taken in to consideration.
Prompt and excellent service. Reasonable wait time for oil change and everything that goes with it. Thank you.
The team at Annapolis Nissan is very professional and hospitable. I always recommend this dealership to all my friends and family.
Excellent group! They are great for sales and service. I highly recommend this dealership. Peace.
Wonderful customer service. Completed timely. Scheduled when I was available. I will always use this location.
I purchased my car from Annapolis Nissan and received very good first service this month.
I worked with Avis in the service dept. What a great person! I tested her patience with unusual requests and she was nothing but professional and patient. She was a pleasure to work with :)
Excellent customer service!! The Nissan service staff was polite and courteous during my visit. I will definitely schedule another service appointment for my Nissan/Datsun vehicles again.
It was a very good experience and I would go back and do it again
Visited several Nissan Dealers in DE and MD, Annapolis Nissan earned my business, a great Car at a good price, all was as promised
They performed the services as requested and the experience was as expected. It was fine.
Great customer service. Avis helped me and guided me every step of the way and was very detailed about what was being done and why. The Bowie office was NO help at all and I won't be going back to that location. The service was outstanding.
Very good service provider I wa fully satisfied my car was taken good care Service
Jennifer Kellerman provided excellent and professional service to me regarding my car on January 20, 2026. She informed me about the next service maintenance and costs for the car as well. I am well pleased. Way to go Jen!
We had a great experience at the dealership. The members were very attentive to our needs.
Rich Kemp, Rodney Mattison and Jose Hernandez were all great to deal with and made the transaction fast and easy. I highly recommend Annapolis Nissan if you're in the market for a new Nissan!
Avis and the service team at Annapolis Nissan are very attentive and Avis will always lets me know me know what my car needs and is never pushy. I always get my car back when promised
I will always use the service department for service on my vehicle. I always receive excellent service.
Prompt service and professional assistance at all levels. Less waiting time and coffee provided in the waiting room
The team at Annapolis Nissan is great, this is our second purchase from them. We needed a vehicle quickly, and they worked with us to find the perfect vehicle and within our budget. We will definitely be back next time.
Mike Lowe and Rodney wer very easy to work with. Not pushy like others we hhave dealt with in the past. Very informative and helpful.
Everyone was very friendly and informative, they made sure to explain everything and answer all my questions I had. I appreciate everything
Working with Annapolis Nissan was fantastic the team there especially Claire are knowledgeable and a joy purchase a car from!
Jeymi and Jose were very helpful. I didn’t have any contact with Rodney so cannot rate his service. Jeymi went above and beyond by driving my new vehicle to my home so I wouldn’t have to make two trips. Thank you Annapolis Nissan, for making the car buying experience so pleasant!!
Ahmer was great to work with! I appreciate help with my car deal. This is my second time purchasing a vehicle with Annapolis Nissan, and I’ve been very pleased both times.
Avis and the entire team are extraordinary! They are professional, efficient and have very pleasant demeanors. Avis is really great customer service personified! It is nice to know that you can come to this location in full confidence knowing you and your vehicle will be well taken care of.
All of the people I came in contact with were top notch and very knowledgeable.
Courteous and efficient service by the entire team at Annapolis Nissan. I will be using them again!!!
Rodney was great at keeping us informed on the process and explaining how the completion of the sale would go. Claire provided the information requested and looked for the right vehicle for us, she had Jeymi fill in for her and Jeymi was very helpful. Jose was great at explaining forms and options for added purchases. This was our first time at Annapolis Nissan as we were purchasing out of state, and we were very impressed with everyone at the deanship! I returned the following day as my son received our 2021 Rogue when we purchased our new Rogue. It needed a front License plate holder, we asked Rodney for assistance and he was so very helpful, took to the parts department, introduced us to the young man there who was extremely helpful. our whole experience was outstanding.
Jennifer is an excellent Service Representative who is always professional in dealing with the customer. She goes above and beyond to ensure the customer is receiving quality service, explains things clearly without pressure for the customer to make decisions on service add on which may not have been scheduled. She immediately follows up with text messages and leaves voice messages to ensure the customer was satisfied with the service. Kudo's to Jennifer!
Very friendly staff. Very easy and flexible scheduling. Quick and efficient service. Clean waiting area.
This was my 2nd service visit on my 2025 Nissan Platinum purchased at this dealership in April 2025. Both visits were initiated to resolve programming/software issues (a sensor replacement and a rear view camera re-programming). I also used one of my two free oil and tire rotations that came with the purchase contract. For both visits Ms. Jennifer went out her way to address my issues and concerns until they were resolved. My service was completed within the time Ms. Jennifer suggested.
Customer service is very important to me, thank you for giving me a reason to continue to to business at your location!
Ken Miller is an excellent service rep. The dealership is fine --- even though my radio has been cutting out for hours or days since i got it in March. . I've taken it there twice already and asked them to fix it, but they say they can't find the problem.
Thank you Rich Kemp for getting me the perfect truck, you were amazing, thank thanks thank you so very much I will send others to you. It was indeed a pleasure and a fabulous five star customer service
I really liked the Annapolis Nissan's approach to customer service and car sale negotiation. Ahmer was excellent to work with and represented Annapolis Nissan well in his business dealings. - I did not directly interact with the service department during the purchase of my new car.
Annapolis Nissan always provides top notch service! Jennifer is always friendly and helpful. She also does a great job keeping me informed.
Very courteous and accommodating. Takes the time to explain in detail service being provided during appointment
Rich Kemp made our car buying experience very enjoyable. It was very quick and easy.
Very pleased with the service we received during our radiator repair and oil change/ tire rotation
Thank you for the good buying experience that I had at Annapolis Nissan. Everyone was professional and helpful.
Excellent service. They kept in touch throughout the process. I wish I could get a extended warranty from them
All employees I came into contact with were friendly and professional. Hudson, Nick and Jose never pressured me to buy anything I wasn’t comfortable with. Such a pleasure!
Wonderful experience! Service, Sales! Finance & Accounting departments were a pleasure to work with. Highly recommend this dealership for any and all automobile needs.
Very good experience at my 5k service. Had my car ready when promised. I’ll be returning for my next service.
Efficient service with excellent attention to detail. I appreciate that they washed the car after it had gotten particularly dirty due to the snow.
Rich Kemp was awesome to work with and got me the best deal. Very knowledgeable abut the truck.
Friendly, prompt service from knowledgeable, caring staff in a clean environment. Always done right and timely service.
Honestly this is the easiest Adulting thing I do every year thanks to the staff and quality of work preformed. From setting the appointment with Jennifer, to picking up my car which is always cleaner than I left it within 2 hours of dropping off. I am Grateful this location is so professional and quick with service It is the best dealership service department I have ever worked with!!! Thank You Nissan of Annapolis!
I always get reliable, trustworthy service at a reasonable price from my friendly, nearby Nissan service center
Ken Miller in the Service Department has always been very helpful, knowledgeable and a nice person to work with.
Great salesman very friendly and knowledgeable great personality purchase a 2022 Nissan Murano also purchased a 2015 Murano in 2018 from this dealership
Rich Kemp was an exceptionally informative, formal , and friendly guide thru our first Nissan experience . We look forward to trusting him with our future Nissan purchase . Thank you Rich and Annapolis Nissan .
Folks there are very helpful, knowledgeable responsive, and courteous. This was my second car from there in 15 years.
Excellent service and always friendly, attentive staff who work hard to ensure a very pleasant experience
Wonderful experience service provider was very helpful and promptly finish my work on Pathfinder Good
Amazing service and people. That is important to me, and its what I receive every time I need a fleet car worked on or looked at.
Everyone was very helpful and kind and worked hard to make sure I was satisfied with my purchase
I walked in with my husband, then me and my husband Met Ahmer, as soon as we shook hands we felt comfortable already! The process when it came to trading our vehicle Ahmer made the process so simply and transparent with the sales manager nick we did not even hesitate! Thanks to Ahmer we are sitting on our brand new 2025 Nissan Pathfinder Platinum today! Nick was absolutely generous! I would highly recommend anybody looking for the best deal to come see Ahmer! THANK YOU FOR ALL YOU DO! I will be bringing back my kids to see Ahmer in the near future for their next vehicles and friends!
Timely, accurate, and excellent communication. All went as planned, and I was satisfied. I want to trade in my vehicle.
Ahmer was absolutely incredible, no pressure, sales was an easy transparent process, smooth and GSM Rodney and Sales Manager nick was absolutely awesome to work with! I highly prefer Ahmer and the management staff for anyone looking to get a good deal! Please come see Ahmer he is the real deal
Efficient and the staff communicated well with the customers. I never feel like they are trying to get over on me at this dealership. I drive past another Nissan dealer just to come to them!
Good experience with Nissan in Annapolis. They handle a situation I had with attention and care.
Fast and friendly service The facilities were clean and the waiting room was adequate size with refreshments
Very nice place and very friendly people. They saw us right away and made the process fairly smooth
Great service. Friendly and efficient employees. Service manager clearly explained results of vehicle checkup and need for future services.
Had a great experience with purchasing my Nissan Murano. Claire was very easy to work with and very knowledgeable. Would purchase all my vehicles at this location. Thanks staff for your great service!!
I had a really nice experience buying my Nissan. Claire Schumacher was fantastic.She didn’t rush me at all. She was super patient considering I changed my mind a couple of times. My next vehicle will be a Nissan.
Excellent. Everyone at the dealership was helpful and friendly. Zero issues here. Thank you very much.
Very professional and thorough. , especially our salesperson Ahmer . It was a pleasure at this location.
Great service! ! I don't believe there is anything else to say about it. Thank you!
This dealership employees were very professional. Things were completed timely, review was explained. I was very pleased.
My service experience at Annapolis Nissan was outstanding! Avis was an extremely pleasant and professional. She throughly explained my repair process and what was completed. I had a great experience!
Our salesperson, Hudson, continues to be outstanding in helping us feel more comfortable in our new Pathfinder. He is always very patient with us and we will certainly look for him for all of out Nissan needs.
The service underwriter (Jen) made my experience a pleasurable one with the friendly and professional way she communicated.
The service center awesome! great experience and I will Definitely recommend them to family and friends!!!
Never ending customer service the minute I entered the service center bay from Mr. Ellis, to Kenneth the service advisor, to Steve in Parts, and Ray the service manager. Vehicle serviced properly and returned clean. Thank you
Everyone was very friendly. The service was fast and very professional. Very clean dealership I will definitely use them again.
Very professional and courteous staff. Nice waiting area and restroom. I made an appointment and my car service was completed in the time promised.
Annapolis Nissan helped me find the vehicle with everything I desired . They were patient and worked with me every step of the way!
Nice employees, comfortable waiting area, clean appearance, it’s nice to have some refreshments available while we wait!
Annapolis Nissan is the best. Thanks for your help,time and expertise, and most of all your customer service is outstanding.
When we walked in we had a good feeling. Everyone was pleasant greeted us immediately. Very professional Hudson and Rodney went out of their way to make us happy. End result we purchased a car and are enjoying it
I have always been taken care of. I called ahead because I was 30-45 minutes early, they checked and got me in early.
I am always taken care of at Annapolis Nissan. Quick, Easy, Efficient! Ken is top notch!
Fast and easy. Had the car ready to go! I did all the paperwork on-line; all I had to do was come in and sign a few more pieces of paperwork. very friendly and helpful. Didn't try to sell me on any extras except the ones I wanted.
Saleswoman was knowledgeable. The dealership as a whole understood what I wanted and were happy to not push other things I didn't need.
Good dealership that did not pressure me in my purchase for a certified pre-owned vehicle.
I had an excellent experience buying my 2025 Nissan Pathfinder from Annapolis Nissan—friendly staff, smooth process, great communication, and a fantastic deal. They made everything easy and stress-free from start to finish. Highly recommend!
Both service writers ( Jennifer and guy with blonde hair) were excellent. Acknowledged my presence as soon as I walked in, Professional and efficient. Answered questions and explained everything in detail.
Great job, explained process and costs completely and friendly associates at all the service desks.
My first maintenance appt. Efficient, in and out in no time. Always a pleasure. Thanks!
Great service thank you professional friendly quick and I love my new truck !!!!I appreciate it
Everyone was very friendly and nice and makingsure i was ok. I was comfortable waiting in the lounge area.
Quick service, great staff. Jennifer helped me save money on my oil change by applying a coupon.
I had a wonderful experience. I really like that what I wanted based on what was affordable and comfortable for my family and I was taken in to consideration.
Prompt and excellent service. Reasonable wait time for oil change and everything that goes with it. Thank you.
Excellent group! They are great for sales and service. I highly recommend this dealership. Peace.
Wonderful customer service. Completed timely. Scheduled when I was available. I will always use this location.
The team at Annapolis Nissan is very professional and hospitable. I always recommend this dealership to all my friends and family.
I purchased my car from Annapolis Nissan and received very good first service this month.
I worked with Avis in the service dept. What a great person! I tested her patience with unusual requests and she was nothing but professional and patient. She was a pleasure to work with :)
Excellent customer service! ! The Nissan service staff was polite and courteous during my visit. I will definitely schedule another service appointment for my Nissan/Datsun vehicles again.
Had a wonderful experience at the Nissan dealership, especially with Rich Kemp. He was very knowledgeable and answered all of our questions.
Great services and rapid response. Hassle free purchase, pickup and overall customer service. We made an Internet query and got immediate response.
Service team was excellent very friendly and personable. They took time with me. They explained everything to me very diligently.
Good people and very easy and pleasant car buying. No hidden fee and everyone is a rockstar.
After finding a car I liked online, I visited Annapolis Nissan and was pleasantly surprised to meet friendly people who were understanding and caring. In addition to supporting Breast Cancer Awareness (I'm a survivor), they wanted me to be happy with my vehicle and with the price I paid for it.


 

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